Maintenance Sales Representative

at Harris Mountain West in

Garden City, Idaho, United States Job Description Maintenance Sales Representative Job Description:

The purpose of your role as a Maintenance Sales Representative I As a Maintenance Sales Representative, you will sell HVAC and plumbing maintenance agreements through cold calling, prospecting, lead generating, and establishing relationships with prospective clients. This individual will work with the General Manager and Sr Solutions Consultant to update records and provide additional services to our current customer base.

Sales Strategies:

Research businesses in selected vertical markets to identify leads. Partner with the Maintenance Solutions Advisor to make cold calls and observe the process. Learn the art of cold calling through various media as required in representatives specific area or as designated by Sales Manager and/or General Manager. Emphasize product features based on analyses of customers' needs and company service capabilities. Compute customer's owning and operating costs pertaining to HVAC, plumbing, and energy. Estimate savings from new service agreements. Prepare sales presentations or proposals to explain agreement applications. Develop and identify prospects from current clients, referral leads, and other sources. Understand the prospects organization and decision-making process. Anticipate and answer objections. Commit the prospect to decision making timetable. Know the customer and understand the market forces to effectively sell price escalations. Promptly respond to notices of cancellation with a well-researched salvage plan.

Business Development:

Execute business development action plans for defined vertical markets. Monitor sales activities through CRM. Provide input and feedback on issues relevant to prospect programs and needs. Build rapport and productive working relationships with customers, vendors, and other outside agents. Effectively represent the companys interests and outside agents to maximize profits.

Mechanical Systems Knowledge:

Accurately appraise and inventory systems components, evaluate general conditions and recommend the best maintenance solution. Recognize project opportunities and pass leads to appropriate personnel. Plan and attend industry trade lunch and learns to acquire basic HVAC and plumbing knowledge.

Customer Service:

Monitor and review outdated customer agreements and update to current format and standards. Work with current customers to install Building Advice monitors. Analyze data that the monitors produce and, in collaboration with the service team, communicate recommendations to reduce cost and energy to the customer. Assist with the Customer CARE program to reach out to current customers to monitor customer satisfaction and improve customer retention. Communicate customer concerns or issues to the Service team As directed by the General Manager or Service Manager, conduct a site visit to address customer service needs.

Other:

Participate, when appropriate, with operations in vendor selection, timely purchase and delivery to assure prompt customer service. In a timely fashion, prepare complete, clear, and concise reports, proposals Understand credit policy. Feedback information and observations to the company to minimize risk exposure. Understand collections policy and interface with customer as required to resolve collection issues and assure prompt payment.

Team Collaboration:

Ride along with Service Technicians to develo Equal employment opportunity, including veterans and individuals with disabilities.

PI285119187

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