Inside Sales / Customer Service Representative Bremskerl North America, Inc Bartlett, IL Job Details Full-time $50,000 - $55,000 a year 1 hour ago Benefits Paid training Health insurance 401(k) Paid time off On-the-job training 401(k) matching Qualifications Spreadsheets English Materials management in manufacturing Microsoft Office Manufacturing facility experience Attention to detail Sales management systems proficiency CRM system proficiency Quality systems Production scheduling Manufacturing purchasing Shipping documentation Full Job Description Position Summary The Inside Sales & Customer Service Representative is the main point of contact for Bremskerl North America, Inc. customers from quote to delivery. The role manages quotes, orders and customer inquiries, and also plans production and controls inventory so orders ship complete and on time. Works closely with Production, Quality, Purchasing, Accounting, Outside Sales, Bremskerl Group companies Key ResponsibilitiesInside Sales Prepare and send accurate quotes for friction materials and assemblies, using current price lists, costs and lead times. Follow up on open quotes and convert them to orders. Support outside sales and the General Manager with pricing, customer history and sales reports. Identify repeat-order and cross-selling opportunities with existing customers. Maintain customer, contact and pricing records in the ERP/CRM system. Communicate price adjustments and contract terms to customers as directed. Customer Service Receive, review and enter customer purchase orders; confirm price, quantity, part revision and delivery date. Send order acknowledgments and keep customers informed of order status and any delays. Respond to customer inquiries by phone and email within one business day. Coordinate shipping documents, freight and delivery with the shipping team and carriers. Log customer complaints and returns, and route them to Quality for corrective action. Support customer portals, supplier scorecards and delivery-performance reporting. Production Planning Translate customer orders and forecasts into a weekly production schedule. Check material and component availability before releasing work orders. Coordinate priorities and capacity with the production team; flag conflicts early. Track work-order progress and update promised ship dates when plans change. Coordinate supply from Bremskerl Group companies (BKD, BKC, BKSA) and outside suppliers to meet customer due dates. Inventory Control Maintain accurate inventory records for raw materials, components, WIP and finished goods. Set and monitor reorder points and safety stock; raise purchase requisitions as needed. Organize and reconcile cycle counts and the annual physical inventory. Investigate and correct inventory discrepancies; report slow-moving and obsolete stock. Ensure receipts, issues and shipments are recorded promptly in the ERP system. Quality and General Follow BKNA's

ISO 9001

procedures for order review, customer communication and inventory records. Keep required records complete and audit-ready. Perform other duties as assigned by the General Manager. QualificationsRequired Associate's degree or equivalent work experience; bachelor's degree in business or supply chain preferred. 3+ years in inside sales, customer service, or order management in a manufacturing environment. Hands-on experience with production scheduling and inventory control. Working knowledge of an ERP system (Sage experience a plus) and strong Microsoft Excel skills. Clear, professional written and verbal communication in English. Preferred Experience with industrial, rail, or automotive components (friction materials a plus). Familiarity with

ISO 9001

quality systems. Basic knowledge of import logistics, freight and shipping documentation.

APICS/ASCM

certification (CPIM) or similar. German or Polish language skills. Skills and Attributes Strong attention to detail and accuracy with numbers. Able to manage competing priorities and meet deadlines. Customer-focused, with sound judgment when escalating issues. Comfortable working across teams and time zones with Bremskerl Group companies. Working Conditions Office-based, with regular time on the production floor and in the warehouse. Occasional lifting of up to 25 lb. Occasional work outside normal hours to meet shipping deadlines or month-end inventory.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance On-the-job training Paid time off

Work Location:

In person