Inside Sales Representative at Norman Filter Company Inside Sales Representative at Norman Filter Company in Bridgeview, Illinois Posted in 1 day ago.

Type:

Full-Time $24.00 - $33.00 per hour Inside Sales Representative About the

Opportunity:

Join Norman Filter Company, a family-owned and operated manufacturer specializing in precision filtration products for highly regulated industries, including aerospace, defense, and medical. With a strong commitment to our people, customers, and product quality, we continually invest in our people and processes to support long-term growth. We're looking for an Inside Sales Representative to manage customer accounts, develop sales opportunities, prepare technical quotations, and oversee orders from initial inquiry through fulfillment. This role combines relationship-building and sales growth with analytical problem-solving, technical knowledge, and customer support. The ideal candidate brings experience in inside sales, account management, customer service, or sales support, along with strong attention to detail, critical-thinking skills, and a proactive approach to customer relationships. We're looking for someone who is outgoing, resourceful, coachable, and eager to learn while contributing to the continued growth of the company. What You'll Do As an Inside Sales Representative, you'll manage customer relationships, sales inquiries, quotations, and order processing while proactively identifying opportunities to grow existing accounts and develop new business. You'll serve as a key connection between customers and internal departments, working closely with Operations, Purchasing, Quality, Engineering, Shipping, and Accounting to ensure customer needs are met accurately and efficiently. This position combines approximately 60% sales and account management with 40% quoting, order management, and customer support. The role primarily focuses on established accounts, incoming inquiries, sales follow-ups, and reconnecting with existing customers rather than traditional cold calling.

Key responsibilities include:

Manage and develop assigned customer accounts, build strong relationships, and identify opportunities for continued sales growth. Respond to incoming inquiries, prepare quotations, follow up on open opportunities, and convert quotes into sales orders. Identify opportunities for cross-selling, upselling, new business, and re-engaging dormant customer accounts. Proactively communicate with customers regarding upcoming needs, purchasing forecasts, new programs, and potential opportunities. Analyze technical specifications, historical pricing, manufacturing costs, lead times, and customer requirements to develop accurate, competitive quotations. Review purchase orders, contractual terms, quality clauses, and documentation requirements to ensure accuracy and compliance. Enter, process, and maintain accurate quotations, customer information, and sales orders within Epicor ERP and other business systems. Take ownership of customer inquiries and orders from initial request through fulfillment, ensuring timely communication and follow-through. Collaborate with internal departments to resolve customer concerns, invoicing discrepancies, technical questions, and order-related issues. Identify potential pricing, quality, contractual, or operational concerns, research solutions, and escalate issues when appropriate. Maintain accurate records and identify opportunities to improve quoting, customer service, order management, and departmental processes.

What We're Looking For:

The ideal candidate combines strong analytical and problem-solving skills with sales experience, customer relationship management, and exceptional attention to detail. Just as importantly, we're looking for someone who brings curiosity, initiative, accountability, and a willingness to learn. You may come from an inside sales, account management, customer service, sales support, or similar background. While manufacturing or technical product experience is preferred, we're open to candidates from other industries who demonstrate strong critical-thinking skills, adaptability, and an interest in learning complex products and processes. The right person will be outgoing, resourceful, and proactive , with the ability to evaluate information, ask thoughtful questions, and take ownership of customer needs from start to finish. You'll need to be comfortable working in a collaborative, fast-paced environment where accuracy, communication, and the ability to navigate complex customer requirements are essential. Qualifications 2+ years of experience in inside sales, account management, customer service, sales support, or a related customer-facing role. Strong analytical, critical-thinking, and problem-solving skills , with exceptional attention to detail and the ability to make sound business decisions. Experience managing customer relationships, responding to inquiries, following up on opportunities, and identifying opportunities for account growth. Ability to analyze customer requirements, quotations, pricing, purchase orders, and contractual terms while maintaining accuracy. Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills with the ability to collaborate effectively with customers and internal departments. Proactive, resourceful, and accountable, with the ability to independently research solutions, resolve issues, and follow through on customer needs. Proficiency with Microsoft Office Suite and ERP, CRM, or comparable business management systems. A coachable, adaptable mindset with a willingness to learn technical products, receive feedback, and continuously improve. Preferred Experience Experience within an industrial, manufacturing, or technical product environment. Experience supporting customers in aerospace, defense, aviation, medical, oil and gas, or other highly regulated industries. Experience with technical quotations, cost analysis, pricing, purchase order review, or contractual requirements. Familiarity with ISO 9001, AS9100, quality clauses, certifications, or other customer-specific quality requirements. Experience with Epicor ERP, Unipoint, or similar ERP and quality management systems. Bachelor's degree in Business, Engineering, Supply Chain, Sales, or a related field preferred. We recognize that strong sales and customer service professionals can come from different career paths. Inside Sales Representatives, Account Managers, Sales Support Specialists, Customer Service Representatives, and other customer-facing professionals with strong analytical and problem-solving skills are encouraged to apply.

Benefits & Perks:

Norman Filter Company offers a competitive compensation and benefits package, including: $50,000-$70,000 annual base salary, based on experience and qualifications (HOURLY WAGE) Performance-based commission opportunity of approximately 10-15% of base salary

• Medical, dental, and prescription drug coverage
• Vision insurance
• Short-Term and Long-Term Disability
• 401(k) with company match
• Professional development, hands-on training, and advancement opportunities Schedule & Work Environment Full-time, onsite position in Bridgeview, IL Monday-Friday, 8:00 AM-5:00 PM during the initial training period Why Join Norman Filter Company?

As a family-owned and operated organization, Norman Filter Company offers a collaborative environment where employees can contribute ideas, take ownership of their work, and make a visible impact. In this role, you'll gain exposure to the full customer lifecycle , from sales inquiries and technical quoting to order management and fulfillment. You'll work closely with customers and internal departments while developing valuable knowledge of technical products, manufacturing processes, and highly regulated industries. Norman provides hands-on training, ongoing support, and opportunities for professional growth , including advancement into higher-level Inside Sales roles, special projects, and process improvement initiatives. If you're a sales or customer service professional who enjoys building relationships, analyzing information, solving problems, and continuously learning , we'd love to hear from you.

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