Coordinator Group Reservations Hotel Brand:

InterContinental Location:

United States, Illinois, Chicago Hotel:

IC - Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611 Job number: 170965

Hiring Salary:

USD 26.69 - 28.91

Hourly Share:

Apply Job Overview:

Monitors groups from definite block to check-ins, enters rooming list and changes . Works closely with group contact and Sales /

Convention Service Managers Relationships:

Reports directly to Reservation's manager Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels

Duties and Responsibilities:

Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for groups contacts, usually on a weekly basis or upon request Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures Responsible for supplying all necessary group information on a weekly basis for the forecast report and printing cutoff reports for groups in the near future Attends pre-con meetings for all high-profile groups as per request Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc. Aids in training At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures Perform other duties, tasks and special projects as assigned

Qualifications:

Bachelor's degree in hospitality management or related field 1-2 year previous experience in a 4-star hotel Follow verbal and written instructions, ability to communicate with supervisors and co-workers Delphi. Passkey and Opera experience a plus

Skills & Abilities:

Strong interpersonal and problem solving abilities Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs. Ability to perform job functions with attention to detail, speed and accuracy Ability to prioritize and organize delegated work and follow through Ability to be a clear thinker remains calm and resolves problems using sound judgment. Ability to work under pressure, meet guest / co-workers needs and be courteous at all times Ability to comprehend instructions Ability to work cohesively with co-workers as part of a team Physical Abilities Lift/Carry Stand O (Occasionally) 10 lbs or less O (Occasionally) Walk O (Occasionally) 11-20 lbs O (Occasionally) Sit F (Frequently) 21-50 lbs N (Not Applicable) Handling / Fingering F (Frequently) 51-100 lbs N (Not Applicable) Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Push/Pull Climb N (Not Applicable) 12 lbs or less O (Occasionally) Crawl N (Not Applicable) 13-25 lbs N (Not Applicable) Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable) Bend N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable): Activity is not applicable to this occupation. O (Occasionally): Occupation requires this activity up to 33% of the time (0-2.5+hrs/day) F (Frequently): Occupation requires this activity from 33%-66% of the time (2.5-5.5+hrs/day) C (Constantly): Occupation requires this activity more than 66% of the time (5.5+hrs/day)

OTHER PHYSICAL REQUIREMENTS

Vision (Near, Distance) Sense of Sound (Communication with guests & co-workers)

Job Overview:

Monitors groups from definite block to check-ins, enters rooming list and changes . Works closely with group contact and Sales /

Convention Service Managers Relationships:

Reports directly to Reservation's manager Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels

Duties and Responsibilities:

Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for groups contacts, usually on a weekly basis or upon request Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures Responsible for supplying all necessary group information on a weekly basis for the forecast report and printing cutoff reports for groups in the near future Attends pre-con meetings for all high-profile groups as per request Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc. Aids in training At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures Perform other duties, tasks and special projects as assigned

Qualifications:

Bachelor's degree in hospitality management or related field 1-2 year previous experience in a 4-star hotel Follow verbal and written instructions, ability to communicate with supervisors and co-workers Delphi. Passkey and Opera experience a plus

Skills & Abilities:

Strong interpersonal and problem solving abilities Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs. Ability to perform job functions with attention to detail, speed and accuracy Ability to prioritize and organize delegated work and follow through Ability to be a clear thinker remains calm and resolves problems using sound judgment. Ability to work under pressure, meet guest / co-workers needs and be courteous at all times Ability to comprehend instructions Ability to work cohesively with co-workers as part of a team Physical Abilities Lift/Carry Stand O (Occasionally) 10 lbs or less O (Occasionally) Walk O (Occasionally) 11-20 lbs O (Occasionally) Sit F (Frequently) 21-50 lbs N (Not Applicable) Handling / Fingering F (Frequently) 51-100 lbs N (Not Applicable) Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Push/Pull Climb N (Not Applicable) 12 lbs or less O (Occasionally) Crawl N (Not Applicable) 13-25 lbs N (Not Applicable) Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable) Bend N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable): Activity is not applicable to this occupation. O (Occasionally): Occupation requires this activity up to 33% of the time (0-2.5+hrs/day) F (Frequently): Occupation requires this activity from 33%-66% of the time (2.5-5.5+hrs/day) C (Constantly): Occupation requires this activity more than 66% of the time (5.5+hrs/day)

OTHER PHYSICAL REQUIREMENTS

Vision (Near, Distance) Sense of Sound (Communication with guests & co-workers) Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Salary:

USD 26.69 - 28.91

Hourly Apply