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RH
Robert Half
Sales Support
Career Insights for Sales Support Specialist
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Scorecard
Based on Illinois data
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$60,780 / year median in Illinois
+3% projected growth
Job Description
Description We are looking for a detail-oriented Sales Support team member to join our team in Illinois. This contract opportunity is ideal for someone who enjoys assisting customers, processing sales-related information accurately, and keeping communication organized across multiple channels. The role supports post-sale activities, order handling, and day-to-day coordination to help ensure a smooth customer experience.
Responsibilities:
- Enter and maintain customer orders, purchase details, and related sales information with a high level of accuracy.
- Respond to incoming customer inquiries and provide timely support through email and other communication channels.
- Assist with post-sale follow-up activities to help ensure orders are tracked, updated, and completed properly.
- Review purchase orders and confirm that order information is complete, accurate, and aligned with customer requests.
- Support inbound sales efforts by helping route requests, preparing documentation, and coordinating next steps.
- Maintain organized records in spreadsheets and email systems to support reporting and daily sales operations.
- Work with internal teams to resolve order issues, clarify customer needs, and improve overall service responsiveness.
- Experience in sales support, sales assistant, customer service, or a similar administrative support role.
- Ability to manage order entry, data entry, and purchase order processing with strong attention to detail.
- Comfortable handling inbound customer or sales-related inquiries with a detail-oriented approach.
- Strong written communication skills, especially for business email correspondence.
- Proficiency with Microsoft Outlook for communication and calendar coordination.
- Working knowledge of Microsoft Excel for tracking, organizing, and updating information.
- Ability to prioritize tasks, stay organized, and manage multiple requests in a fast-paced environment.