Description We are looking for an Inside Sales Representative to support customer accounts and drive responsive, high-quality service for a manufacturing organization in Illinois. This contract opportunity with permanent potential is ideal for someone who combines strong sales awareness with excellent follow-through, order coordination, and customer communication. The person in this role will work closely with customers and internal teams to help maintain accurate order flow, pricing information, and service performance while contributing to a positive overall customer experience.

Responsibilities:

• Serve as a primary point of contact for customers by answering product questions, offering informed recommendations, and directing more complex concerns to leadership when needed.
• Process customer orders, returns, credits, and service requests with a high level of accuracy while maintaining organized stock and account records in Excel and related systems.
• Strengthen relationships with both prospective and established customers through proactive outreach, consistent follow-up, and attentive account support.
• Partner with supply chain and production teams to communicate demand expectations, resolve order-related issues, and support planning activities.
• Track service metrics such as order accuracy, turnaround time, customer feedback, and backorder activity to help maintain strong performance levels.
• Support customer replenishment programs and inventory requirements by updating information and completing tasks through client-specific portals.
• Maintain current customer pricing details in internal business systems and help ensure data is accurate across active accounts.
• Keep thorough documentation of pricing terms, rebate arrangements, and customer agreements to support compliance and account consistency.
• Assist with customer service procedures and standard operating practices to promote reliable execution and alignment with company expectations.
• Coordinate product updates, additions, and changes across e-commerce channels and contribute to cross-functional initiatives that improve service, processes, and customer satisfaction. Requirements
• 5+ years of experience in inside sales, customer support, or account coordination, preferably within a manufacturing environment.
• Demonstrated ability to support revenue growth through strong customer engagement, sales awareness, and account follow-up.
• Experience handling order entry, returns, credits, and customer inquiries with close attention to detail and deadlines.
• Proficiency with Excel and comfort working in business systems to manage pricing, inventory-related information, and customer records.
• Ability to collaborate effectively with internal departments such as production, supply chain, and customer service leadership.
• Strong communication and relationship-building skills with the ability to support both new and existing customers professionally.
• Experience monitoring service-related performance indicators and using that information to improve accuracy and responsiveness.

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