Inside Sales Administrator

ABOUT OUR COMPANY

Kanaflex Corporation is a pioneer and leader in manufacturing high-quality hose and pipe products for a variety of industrial and commercial applications. The Kanaflex brand is synonymous with quality. With its roots dating back to the 1960s in Japan, Kanaflex innovated flexible PVC hose products before expanding its product offerings into rubber and urethane-based hose products. Our mission is to manufacture and deliver the highest quality hoses. We continue to bring innovative products to the marketplace, and we work closely with our customers to provide unique product solutions to service their needs. In addition to hose, Kanaflex also manufactures unique pipe solutions for sewer and wastewater applications. Our Kanapipe product is an innovative product aimed to replace aging and failing steel-reinforced concrete pipe products in the marketplace.

JOB SUMMARY

Kanaflex Corporation is seeking a detail oriented and reliable Inside Sales Administrator to support our Customer Service and Sales teams. This role plays a critical part in ensuring smooth order processing, efficient communication, and strong support across customer service, sales, and operations. The Inside Sales Administrator will assist with order entry, logistics coordination, account support, and administrative functions, while also serving as a key resource for the order desk and distributor programs.

DUTIES AND RESPONSIBILITIES

Customer Service & Order Management:

Support the Customer Service team with order entry, order follow-ups, and general administrative tasks. Serve as a primary support resource for the order desk by assisting with incoming customer phone calls and email inquiries. Help identify and escalate customer issues to the appropriate team members to ensure timely resolution.

Shipping & Logistics Coordination:

Assist with shipping coordination as needed, including scheduling shipments, preparing documentation, and communicating with logistics partners. Work cross-functionally with warehouse and operations teams to ensure accurate and timely order fulfillment.

Sales & Account Support:

Support Key Account Managers with reporting, data entry, and account-related administrative tasks. Maintain accurate records and assist in preparing sales-related documentation and reports. Act as the primary sales administrator for the Distributor Incentive Program, including tracking, documentation, and communication support. Support National Sales Manager with CRM tasks and communication.

Cross-Functional Support & Team Efficiency:

Contribute to overall team efficiency by providing flexible support across customer service, sales, and operations functions. Assist with ad hoc administrative tasks and special projects as needed. Collaborate with internal teams to improve workflows and ensure consistent communication across departments.

Systems & Administrative Responsibilities:

Maintain accurate data within internal systems, including ERP and CRM platforms. Ensure proper documentation and organization of customer orders, communications, and program tracking. Ability to be flexible as responsibilities are aligned within the work team. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Other duties as assigned.

EDUCATION

High school diploma or equivalent required. Associate's or Bachelor's degree in business or a related field preferred.

EXPERIENCE AND SKILLS REQUIRED 1-3

years of experience in customer service, inside sales, or administrative support roles, preferably in a manufacturing or distribution environment. Strong organizational skills with attention to detail and accuracy. Excellent communication skills, both written and verbal. Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Strong problem-solving skills and ability to work collaboratively across teams.

EXPERIENCE PERFFERED

Experience with ERP and CRM systems. Experience in a manufacturing environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk, occasionally stand, walk, use hands to finger, handle, or feel and talk or hear. Employee may occasionally to rarely, climb or balance; stoop, kneel, reach, crouch. The employee must regularly lift and/or move up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

TRAVEL REQUIRED

Ability to travel via a variety of methods including but not limited to: Automobile, Air, and Rail. Requires business travel to various sales territories and corporate headquarters. Ability to travel domestically and internationally, as needed (up to 20%).

WORK ENVIRONMENT

The work environment includes a general office environment with low to medium noise. While traveling the work environment may be fast-paced, dynamic, and constantly on the move, with changes in location, time zones, and working environments, often requiring adaptability, strong time management skills, and the ability to work independently while maintaining connections with a remote team.

BENEFITS

Medical Insurance and Prescription Drug Coverage Dental and Vision Insurance (company sponsored) Life Insurance ($25,000 company sponsored)

Disability:

Short-Term & Long-Term Health Reimbursement Voluntary Life Insurance 401(k) Retirement Plan Employer Matching Contribution (100% of the employee's deferral, up to 5% of Employee's Base Salary) Employee Assistance Program Paid Holidays, Paid Vacation, Paid Sick Leave Kanaflex Corporation is an equal opportunity employer. Kanaflex Corporation does not discriminate in employment on the basis of race, color, religion, national origin, citizenship status, ancestry, age, sex (including pregnancy), gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by applicable federal, state or local law.

Pay:

$24.00 - $29.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): This position requires the ability to travel via a variety of methods including but not limited to: Automobile, Air, and Rail. Requires business travel to various sales territories and corporate headquarters. Ability to travel domestically and internationally, as needed (up to 20%). Will that work for you?

Work Location:

In person