Customer Service Inside Sales Representative

Customer Service Inside Sales Representative Industrial Ladder & Supply Co. Villa Park, IL Job Details Full-time $42,000•$46,000 a year 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Safety equipment provided Qualifications Google Workspace Teamwork Customer service Account development Driver's License Sales management systems proficiency CRM system proficiency Productivity software Account management Time management Full Job Description Jumpstart Your Career in Sales and Customer Service•Join Industrial Ladder Supply Co Inc!

Position :

Inside Sales /

Customer Service Company :

Industrial Ladder Supply Co Inc Pay :

$42,000•$46,000 (Based Off Experience)

Location :

Villa Park, IL Job Overview Industrial Ladder Supply Co Inc, a trusted name in distribution and upfitting solutions, is looking for a driven and customer-focused Inside Sales/Customer Service professional to join our dynamic team in Villa Park, IL. This role offers a unique opportunity to engage directly with businesses and individual customers, guiding them through the entire sales cycle while fostering lasting relationships. Bilingual candidates (English/Spanish) are especially encouraged to apply to enhance the sales process. Who We Are Industrial Ladder Supply Co Inc is a family-owned business that operates without corporate bureaucracy. Each branch is empowered to function as its own entity, providing personalized service and fostering a close-knit environment. We value open communication, autonomy, and teamwork, ensuring that every team member feels like part of the family. Key Responsibilities Deliver outstanding customer service to a diverse customer base. Develop a thorough understanding of Industrial Ladder Supply Co.'s products and services. Recommend tailored product solutions to meet customer needs. Manage a regional account base, including a pre-existing customer list. Prospect and establish new business relationships via phone and email. Handle inbound customer inquiries and follow up to maintain strong relationships. Engage with wholesale (B2B), end-user, and online customers. Maintain accurate sales records and CRM entries. Consistently achieve sales goals and contribute to the company's success. Will serve as the key holder, responsible for unlocking the facility and ensuring it is ready for operations by the 7:00 AM start time. Manage existing employee schedules Open/close the store Maintain high standards for store appearance and displays Evaluate store sales, prepare reports Assist in the development of new sales or recruiting programs Hold employees to high standards of conduct Represent the store in a positive light and exhibit excellent customer service skills Embody the values of the company and put customers first

Qualifications Required:

Sales-oriented mindset with 2+ years of experience in sales or a customer service role. Strong interpersonal, communication, and problem-solving skills. High computer proficiency (Microsoft Office, G Suite, CRM systems). Valid driver's license.

Preferred:

Bilingual (English/Spanish) to enhance customer interactions. Detail-oriented with excellent organizational and time-management skills.

Benefits Compensation Perks:

401(k) with employer matching. Weekly pay cycle. Annual and quarterly sales bonuses.

Health and Wellness Perks:

Medical, dental, vision, life, and disability insurance options. Safety equipment provided (helmets, gloves, etc.).

Work-Life Balance:

Paid holidays, vacation leave. Weekends off.

Unique Perks:

Fun company outings and sales promotions.

Work Schedule Full-time:

Monday to Friday 7am-4:30pm.

Expected hours:

40 per week. Work Location This role is based in Villa Park, IL, and requires in-person attendance. Equal Opportunity Employer Industrial Ladder Supply Co Inc is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type:

Full-time Pay:

$42,000.00•$46,000.00 per year

Benefits:

401(k) matching Paid time off

Shift:

8 hour shift

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Villa Park, IL 60181 (Preferred) Ability to

Relocate:

Villa Park, IL 60181: Relocate before starting work (Required)

Work Location:

In person