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Customer Service Representative/Inside Sales Rep

Job

Steel Dynamics, Inc.

Columbia City, IN (In Person)

Full-Time

Posted 5 days ago (Updated 14 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

Subsidiary Steel Dynamics Overview We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency. Responsibilities
  • Deliver exceptional customer service through timely and professional phone and email communication
  • Accurately enter and manage customer orders from entry through shipment
  • Assist customers with product availability, pricing, troubleshooting, and delivery inquiries
  • Collaborate effectively with the sales team and other departments
  • Handle challenging customer interactions with professionalism and composure
  • Understand and apply key business concepts, including freight equalization, pricing models, and internal systems
  • Consistently meet or exceed individual and team performance goals Qualifications Required Strong data entry skills with a high level of accuracy and attention to detail Ability to manage a high volume of work in a fast-paced environment Strong organizational, time management and multitasking skills Collaborative team player with proactive, solution-oriented mindset Willingness to travel as required Preferred Previous Customer Service or related experience Bachelor's degree Experience using Salesforce Steel Dynamics, Inc.
, and all affiliated entities are equal opportunity employers.

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