Customer Service Representative/Inside Sales Rep

Subsidiary Steel Dynamics Overview We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency. Responsibilities

• Deliver exceptional customer service through timely and professional phone and email communication
• Accurately enter and manage customer orders from entry through shipment
• Assist customers with product availability, pricing, troubleshooting, and delivery inquiries
• Collaborate effectively with the sales team and other departments
• Handle challenging customer interactions with professionalism and composure
• Understand and apply key business concepts, including freight equalization, pricing models, and internal systems
• Consistently meet or exceed individual and team performance goals Qualifications Required Strong data entry skills with a high level of accuracy and attention to detail Ability to manage a high volume of work in a fast-paced environment Strong organizational, time management and multitasking skills Collaborative team player with proactive, solution-oriented mindset Willingness to travel as required Preferred Previous Customer Service or related experience Bachelor's degree Experience using Salesforce Steel Dynamics, Inc.

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