AutoMAK Assembly Inc. |

Crown Point, Indiana Job Type:

Full-Time, Permanent Location:

Crown Point, IN Schedule:

Monday to Friday 8am to 4.30pm

Work Setting:

Office-Based / On-Site About AutoMAK AutoMAK is a leading supplier of specialist vacuum lifting, cutting and installation equipment used throughout the commercial and industrial construction industries across the United States and Canada. Working closely with leading equipment manufacturers around the world, we provide innovative solutions that improve safety, productivity and efficiency on construction sites. AutoMAK is part of the MAK Group, a family-owned international business established in Ireland in 1981. Our success has been built on understanding our customers' needs, delivering reliable equipment and providing the technical expertise and support they depend on. As our North American operations continue to expand, we are seeking a motivated and organised Technical Sales & Operations Coordinator to join our team at our Crown Point, Indiana facility. The Role This is a varied, predominantly office-based position combining technical sales support, customer service, equipment rental coordination and operational planning. You will play an important role in ensuring customer enquiries, quotations, orders and equipment rentals are managed efficiently from initial enquiry through to delivery and completion. Working closely with our sales, warehouse and technical teams, you will coordinate equipment availability, rental schedules, deliveries and customer requirements to ensure we consistently deliver a high standard of service. A practical understanding of mechanical equipment is important, as you will regularly discuss technical requirements with customers and colleagues. However, this is not a workshop or warehouse position, and you will not be expected to carry out equipment repairs, prepare shipments or operate forklifts. We are looking for someone who enjoys problem-solving, communicating with customers and keeping a busy operation organised. Key Responsibilities Technical Sales & Customer Support Prepare customer quotations, process sales orders and manage equipment rental enquiries. Provide professional and responsive customer service by telephone and email. Assist customers with technical enquiries relating to AutoMAK equipment and recommend suitable solutions based on their requirements. Develop a strong understanding of our equipment range, applications and capabilities. Follow up on customer enquiries, quotations and outstanding orders. Liaise with customers, contractors and equipment manufacturers as required. Maintain accurate customer records and relevant documentation. Rental & Equipment Coordination Coordinate equipment rental bookings, availability and scheduling. Work closely with the warehouse team to plan equipment preparation, dispatch and returns. Monitor rental schedules and coordinate equipment movements between customers and locations. Liaise with the technical team regarding equipment inspections, servicing and readiness for future rentals. Coordinate freight, transportation and delivery arrangements throughout the United States. Communicate delivery schedules, collection arrangements and equipment availability to customers. Help identify and resolve scheduling conflicts or operational issues to minimise delays. Operations & Administration Maintain accurate records of orders, rentals, equipment movements and inventory availability within our business management systems. Coordinate with warehouse, technical and sales personnel to ensure customer commitments are met. Assist with purchasing, supplier communications and order tracking where required. Monitor outstanding orders and follow up to ensure timely completion. Support the preparation of operational reports and general business administration. Assist with the planning and coordination of trade shows, equipment demonstrations and customer visits. Contribute to improving internal processes, communication and operational efficiency. Skills & Experience Essential Requirements Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple tasks and priorities. Good practical mechanical aptitude and an interest in understanding how technical equipment operates. Ability to interpret customer requirements and communicate effectively with technical personnel. Strong attention to detail and accuracy when preparing quotations, orders and rental documentation. Proficiency in Microsoft Office, particularly Outlook, Excel and Word. Confidence using computerised business management, inventory or order-processing systems. A proactive, solutions-focused approach to problem-solving. Ability to work independently while collaborating effectively with colleagues. A positive attitude and willingness to learn. Desirable Experience Previous experience in any of the following would be an advantage: Construction equipment sales or rental Equipment hire or fleet coordination Technical sales or inside sales Industrial machinery or mechanical equipment Logistics, dispatch planning or transportation coordination Customer service within a technical or industrial environment Order processing, inventory management or ERP systems Commercial roofing, cladding or construction-related industries Previous experience with vacuum lifting equipment is not required. Full product and manufacturer training will be provided. What We Offer Competitive salary based on experience. Full product and manufacturer training. Opportunity to develop specialist knowledge of equipment used throughout the construction industry. A varied role combining technical sales, customer support and operational coordination. Opportunities for professional development and career progression as our North American operations continue to grow. A supportive, team-oriented working environment. The opportunity to join an established, family-owned international business. On-site parking. Monday-to-Friday working schedule.

Additional Information Employment Type:

Full-Time, Permanent Work Location:

Crown Point, Indiana -

In Person Schedule:

Monday to Friday 8am to 4.30pm

Travel:

Primarily office-based, with occasional customer visits or trade show attendance if required. Join Our Team If you are organised, technically minded and enjoy working with customers while coordinating a busy operation, we would welcome your application. At AutoMAK, we value people who take ownership of their responsibilities, work well with others and take pride in delivering on commitments to our customers. AutoMAK Assembly Inc. www.automakassembly.com

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 3%

Match Work Location:

In person