Inside Sales Representative

Job Summary We are seeking a motivated and relationship-focused Inside Sales Representative to support a growing distribution operation in Franklin, Indiana . This role is responsible for assisting customers, preparing quotes and orders, and serving as a key sales resource within the branch. The ideal candidate will demonstrate strong product knowledge, problem-solving ability, and a commitment to delivering excellent customer service in a fast-paced environment. This position offers an opportunity to contribute to a stable and expanding organization while building long-term customer relationships. Essential Functions Essential functions include, but are not limited to, the following: Sales & Customer Support Assist walk-in and call-in customers with product selection, pricing, and order placement Prepare accurate quotes, sales orders, invoices, and customer returns Proactively follow up on quotes, open orders, and customer inquiries Manage complex or higher-value customer accounts and sales opportunities Resolve customer issues and provide timely, solution-oriented support Provide product recommendations based on customer needs and application requirements Maintain professional communication with customers in person, by phone, and via email Operational & Team Support Maintain accurate records and documentation within company systems Support inventory flow and order processing activities Assist in identifying opportunities to improve sales efficiency and customer experience Ensure compliance with company policies, procedures, and safety standards Maintain a high level of professionalism and accountability Perform other work-related duties as assigned Qualifications & Requirements High school diploma or GED required 5+ years of inside sales experience , preferably in industrial, construction, distribution, or related industries Strong customer service and relationship-building skills Mechanical and technical aptitude preferred Ability to learn product lines and applications quickly Strong communication skills, both verbal and written Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with ERP systems (such as Sage) preferred Strong organizational skills and attention to detail Ability to multitask, prioritize, and meet deadlines Self-motivated and able to work independently Ability to pass a pre-employment drug screen and background check #IND008 #zip