Inside Sales Representative

Description The Inside Sales Representative acts as the internal first‑line contact for a dedicated portfolio of customer accounts (approximately $5M in annual business). This role is heavily focused on account management with roughly 90% of daily activity spent responding to customer emails requesting updates on parts, orders, and inventory status. The Inside Sales Representative is responsible for supporting the end‑to‑end sales cycle through account management, data analysis, quoting, expediting, and quality assurance. This position requires strong communication, attention to detail, and the ability to collaborate cross‑functionally to ensure customer needs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to high volumes of customer email inquiries regarding order status, inventory availability, and delivery timelines. Access and navigate the ERP system to review inventory levels, stock status, open orders, and incoming shipments. Communicate regularly with purchasing/buyer teams to confirm PO placement, validate order accuracy, and resolve discrepancies. Utilize BI dashboards and reporting tools to analyze trends, forecast customer needs, and support proactive account management. Provide accurate and timely quotes for new products, including reviewing customer prints when required. Manage a consistent book of business (approx. $5M), maintaining strong relationships with assigned accounts. No cold calling or active outbound sales; however, identify opportunities to expand product lines or increase part usage within existing accounts. Expedite customer orders when necessary to ensure critical needs and deadlines are met. Work to meet all established Key Performance Indicators (KPIs). Represent the company professionally and courteously at all times. Partner with the Sales team to ensure account retention through seamless customer support, resource coordination, and order‑related troubleshooting. Perform data entry, quote support, record management, research activities, logistics coordination, and shipment scheduling following defined processes. Manage all customer master data (shipping conditions, contract pricing, contact information, CRM data, invoicing, order entry, etc.). Proactively drive account management while executing tasks that support the sales process and move opportunities forward. Collaborate with cross‑functional teams to identify and resolve customer issues. Support and improve customer VMI programs, including adding, changing, or deleting items to enhance service and profitability. Follow company guidelines to establish selling prices and profit margins; research and address profitability concerns. Assist in preparing continuous improvement reviews for customers. Manage customer portals for demand planning, quote requests, and corrective actions. Build and maintain strong customer relationships to serve as a trusted consultative advisor. Promote additional products and services through weekly sales initiatives or company promotions when appropriate. Perform other duties as assigned. Skills sap, inside sale, account management, customer service Top Skills Details sap,inside sale,account management,customer service

Additional Skills & Qualifications Must Have:

• SAP experience
• Minimum 3 - 5 years account management/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and Teams
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material.

Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Greenwood, IN. Pay and Benefits The pay range for this position is $26.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Greenwood,IN.

Application Deadline This position is anticipated to close on May 31, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.