Inside Sales and Support

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024. Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman. Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Inside Sales and Support Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV's growth and impact in the off-roading industry. Primary Duties Provide top notch customer service to all incoming calls from customers and dealerships. Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email. Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases. Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions. Follow up with customers on issues through both phone conversations and emails. Qualifications Qualified candidates will have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. Ability to make independent decisions, be a self-starter are critical.

Education / Experience

Mechanical aptitude, call center experience, and an associates or bachelor's degree in related field, is preferred. Some travel may be required. Spanish speaking skills preferred. #SuperATV #LI-BM1 Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.

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