RESPONSIBILITES

Market products on Facebook/amazon/eBay site, using well-established selling procedures and techniques Respond to customers inquiries regarding products, and shipments, ensuring that the right type and amount of information is forwarded Pick, pack, label and ship products to the customer, and provide delivery timelines Respond to customer complaints regarding service and product quality, aiming to correct issues Oversee inventory to ensure product availability, and assess stock situations Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered in a timely manner Provide customers with detailed information as required Handles returns and exchanges in sync with the guidelines provided by the company

REQUIREMENTS

High school degree; Associate degree in Business, Marketing, or related field would be a plus Solid understanding of on-line sales and customer service principles and practices 3 years' experience as an eBay sales person Proven work experience as a Retail Sales associate, Sales representative or similar role preferred Knowledge of, and desire to continually learn about commonly stocked items such that we regularly keep on hand Demonstrated selling skills including being able to effectively tell customers about the products we sell Able to identify what customers are looking for by listening carefully to what the customer is saying and responding appropriately Understanding of how trends in the market change quickly with ability to adapt to changes Ability to perform under pressure and address complaints in a timely manner Strong attention to detail skills with the ability to stay focused and complete tasks A friendly and energetic personality with a customer service focus Proficient with running a credit card processing machine, cash register, and counting change Familiarity with inventory procedures Solid communication and interpersonal skills to include proper phone etiquette Computer proficiency required Basic math skills required Proficiency in English required; bilingual preferred

WORKING CONDITIONS

Sales floor and warehouse environment Ability to work sitting and/or standing for long periods of time Ability to walk up flights of stairs, step ladders, and/or work in confined spaces Periodically works near moving mechanical parts and equipment• Ability to lift and/or move up to 50 lbs. Availability to work flexible shifts that may include weekend, holiday or evening work as needed We will provide training and personal protective equipment as necessary.

Job Types:

Full-time, Part-time Pay:

$12.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

License/Certification:

Driver's License (Preferred)

Work Location:

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