Inside Sales Representative

About Us Shannon Hardware is a trusted supplier in the industrial sector, proudly serving South Louisiana for over 150 years. With an unwavering commitment to quality service and reliable products, we support our clients with tailored solutions that keep their operations running smoothly. Forged in 1872, we have grown into a sixth‑generation family business serving oil & gas, shipbuilding, welding, industrial construction, and agriculture across the Gulf Coast. We invest in our people, inventory, and technology to ensure seamless order flow from quote to delivery. Our commitment to continuous improvement drives ongoing success in a dynamic market. Position Summary We are seeking a motivated, results‑driven Inside Sales Representative to join our Morgan City industrial supply team. You will be the primary point of contact for customer inquiries, actively responding to calls, emails, and in-person interactions. This role focuses on providing knowledgeable advice, preparing quotes, processing orders efficiently, and ensuring customer satisfaction. This is a full‑time, on‑site role ideal for individuals passionate about industrial products and exceptional customer service. Key Responsibilities Handle inbound inquiries . Efficiently manage incoming calls, emails, and walk-in customers. Build customer relationships . Foster strong, lasting relationships through responsive and proactive service. Provide expert product guidance . Advise customers about cutting tools, PPE, hydraulics, and other MRO items. Prepare accurate quotes . Generate timely and precise quotes using Prophet 21 software. Process orders and manage documentation . Ensure accurate and swift entry of sales orders and returns. Collaborate internally . Coordinate with purchasing, warehouse, and other teams to guarantee prompt and accurate service. Achieve sales goals . Meet or exceed defined sales and customer satisfaction metrics.

On-Call :

Participation in the on-call schedule is required. What You Bring A minimum of 2 years of inside or counter-sales experience in industrial supply, MRO distribution, or oilfield services preferred but not required. Knowledge of Gulf Coast industries such as oil and gas, fabrication yards, shipyards, construction, and agriculture. Ability to interpret specifications and recommend appropriate products. Familiarity with ERP/CRM systems; Prophet 21 experience is advantageous. Strong communication and customer service skills. High school diploma or GED required. A valid driver's license and a clean driving record are mandatory for on-call purposes.

Compensation & Benefits Benefits :

Medical, dental, and vision insurance offered; 401(k) retirement plan; paid holidays and vacation days; employee pricing on tools.

Schedule :

Monday-Friday, 7:00 AM-5:00 PM (hours may fluctuate between these hours)

Training & Development :

Comprehensive on-the-job training, vendor workshops, and career advancement opportunities. Career Path Top performers advance to Senior Inside Sales, Key Account Manager, or transition into our Outside Sales Development Program. How to Apply Send your résumé through indeed or email to marketing@shannonhardware.com Shannon Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Do you have experience with the oil industry or working with tools?

Work Location:

In person