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RH
Robert Half
Customer Success Specialist
Career Insights for Sales Support Specialist
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Based on Louisiana data
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$63,280 / year median in Louisiana
+6% projected growth
Job Description
We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for someone who can manage documentation with precision, coordinate effectively across teams, and help ensure commercial loan files are complete, compliant, and ready for closing. The person in this role will contribute to accurate loan package preparation, documentation review, and due diligence activities tied to commercial and real estate lending.
Responsibilities:
- Prepare commercial loan and collateral documentation for a variety of lending transactions while maintaining alignment with bank standards and applicable legal requirements.
- Review participation loan files for both purchased and sold transactions to confirm completeness, accuracy, and proper execution.
- Examine existing loan and collateral records during renewals or new originations to identify and resolve documentation issues tied to previously pledged assets.
- Coordinate with attorneys and other external partners when legal support is needed to move commercial loan closings forward.
- Gather and evaluate pre-closing materials such as approval records, borrower organizational documents, lien search results, title work, insurance coverage, flood compliance items, environmental reports, and appraisal documentation.
- Verify that borrower authority, collateral protection, lien position, and underwriting support meet internal policy expectations before closing.
- Support secondary quality reviews of loan packages to reduce documentation errors and strengthen file accuracy prior to finalization.
- Work closely with lending and documentation staff to assist with due diligence efforts and the preparation of complete commercial loan files.