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EE
Express Employment Professionals
Inside Sales Professional
Career Insights for Inside Sales Representative
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Scorecard
Based on Massachusetts data
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What they do
An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
$77,008 / year median in Massachusetts
+3% projected growth
Job Description
Title:
Inside Sales Support Location:
Chelmsford, MA Salary:
$60,000- $70,000
Hours:
Mon- Fri 8:30 AM to 5:00
PM Job Summary :
This is a sales support role that is responsible for eliminating bottlenecks by managing the quote lifecycle, following up aggressively, navigating design approvals via proprietary CAD software, and ensuring seamless communication across all channels. Inside Sales Support Responsibilities- Ensure CRM data is entered properly from a range of sources.
- Create a positive onboarding experience for new customers.
- Build, issue, and track standard customer quotes with a high sense of urgency and precision, ensuring quotes are delivered within hours.
- Monitor HubSpot CRM pipeline daily; follow up on outstanding quotes via phone and email to keep deals moving forward.
- Serve as the main internal point of contact for national field sales representatives, freeing them up to focus on site visits and territory growth.
- Re-engage stagnant accounts, calling and emailing customers with outstanding quotes or pending CAD approvals to convert "ghosted" deals into completed sales.
- Maintain a daily feedback loop with the production team to track the progress of approved orders and monitor lead times. Inside Sales Support Qualifications
- Hands-on experience navigating and managing HubSpot CRM is required. You must be highly proficient in managing deal stages, logging customer data, utilizing automated tasks, managing tickets, reporting, updating and creating workflows
- 2+ years in an inside sales role that involves quoting and technical customer support. Must be comfortable learning proprietary 2D/3D design software. Experience with basic CAD, drafting, or graphic layout tools is a major plus.
- Strong phone triage skills, and multitasking abilities. You naturally despise "dropped balls" and thrive on keeping a high volume of moving parts organized.
- Maintain a professional, consultative, and persistent communication style.
Title:
Inside Sales Support Location:
Chelmsford, MA Salary:
$60,000- $70,000
Hours:
Mon- Fri 8:30 AM to 5:00
PM Pay:
$60,000.00- $70,000.