Service Business Development Center Representative

Service Business Development Center Representative North Dartmouth, MA Job Details Full-time $16 - $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer retention Computer literacy Computer skills Full Job Description Join our dynamic Service Business Development Center as a Representative and become a vital part of our automotive service team! In this energetic role, you will be the first point of contact for customers seeking vehicle maintenance and repair solutions. The Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments, follow up with customers, and support the service team in delivering a seamless customer experience. Handle inbound service calls, emails, and online inquiries promptly and professionally Schedule, confirm, and follow up on service appointments Conduct outbound calls for service reminders, declined services, and maintenance follow-ups Maintain accurate customer records in the CRM system Work closely with service advisors and technicians to ensure efficient scheduling Meet or exceed daily, weekly, and monthly appointment and performance goals Provide exceptional customer service to enhance retention and satisfaction Previous BDC, call center, or automotive experience preferred Strong communication and interpersonal skills Comfortable handling high call volumes in a fast-paced environment Basic computer skills and familiarity with CRM systems Positive attitude with a strong work ethic and attention to detail Ability to multitask and stay organized

Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

Call Center:

1 year (Preferred) Computer skills: 1 year (Required)

Work Location:

In person