Sales Orders Specialist Brivo - 3.5 Bethesda, MD Job Details Full-time $21 - $23 an hour 21 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Google Workspace Sales support Email customer support Phone communication Customer order taking Sales order data entry Slack NetSuite Mid-level Brand representation Administrative experience Salesforce Cloud B2B business model Internal employee customer service Industry trends Sales management systems proficiency B2B CRM system proficiency Productivity software Order issue resolution Technical support via email Communication skills Email support Documentation reviews Client interaction via phone calls Full Job Description Description Brivo is seeking a Sales Orders Specialist to join our team in Austin, Texas. This position offers a pay rate of $21.00 - $23.00 per hour. As a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo's customers and partners. You will be responsible for accurately processing incoming orders, verifying account details, and making sure all documentation is complete before items move to fulfillment. This role works closely with our Sales, Finance, and Operations teams to answer inquiries, resolve order-related issues, and keep workflows moving efficiently. By serving as a reliable point of contact for internal teams and external partners, you'll directly impact our customer satisfaction and support Brivo's continued growth. Key Responsibilities Accurately manage incoming sales orders, ensuring compliance with internal policies and standards. Collaborate with internal teams, including Sales, Finance, and Operations, to resolve order-related issues and improve workflows. Respond promptly and professionally to inquiries from resellers, prospects, and internal stakeholders via email, Slack, and phone. Conduct thorough reviews of sales orders to ensure all required documentation and information are complete before processing. Stay current on Brivo's offerings and industry trends to effectively represent the brand in external communications. Skills, Knowledge & Expertise Experience in sales order processing, sales operations, or a related administrative role, preferably in a B2B or SaaS work environment. Strong written and verbal communication skills with the ability to clearly and professionally engage with internal and external stakeholders. Comfortable working with technology and cloud-based tools; experience with Google Workspace, Salesforce, Microsoft Office, and NetSuite preferred. Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. Confident in explaining technical concepts and troubleshooting order-related issues. A team player who takes initiative and enjoys working in a collaborative, supportive environment. Why Work for Us? Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

The Brivo Experience:

We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.

Total Rewards:

We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location. About Brivo Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world's most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com. Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.