Spa Wellness Coordinator (SWC)

•Front Desk & Membership Sales TherAnnu Restorative Spa

•Odenton, MD Full-Time | Approximately 40 Hours per

Week Pay:

$15

•17 per Hour TherAnnu Restorative Spa is seeking a full-time Spa Wellness Coordinator (SWC) for our Odenton location. This is a client-focused front desk and sales position for someone who is friendly, organized, dependable, and confident recommending services, memberships, and packages. At TherAnnu, clients come to us for massage therapy, physical therapy and dry needling, stretch therapy, infrared sauna, red light therapy, mild hyperbaric oxygen, and other restorative wellness services. Our Spa Wellness Coordinators play an essential role in helping clients feel welcomed, educated, and supported throughout their experience. About the Position The Spa Wellness Coordinator is responsible for delivering excellent customer service while supporting daily front desk operations. This includes scheduling appointments, checking clients in and out, processing payments, educating clients about TherAnnu's services, and helping clients select memberships and packages that align with their wellness goals. This is not a quiet desk job. We are looking for someone who is warm, proactive, professional, and comfortable starting conversations with clients and making confident recommendations. Responsibilities Greet clients warmly and create a positive first impression Answer phones and respond to client questions Schedule, confirm, reschedule, and cancel appointments accurately Check clients in and out using our booking system Process payments and maintain accurate client records Learn and confidently explain TherAnnu's services Educate clients about memberships, packages, promotions, and wellness options Ask thoughtful questions to understand each client's needs and goals Recommend appropriate services, memberships, and packages Support individual and team membership, package, retail, rebooking, and sales goals Assist with client follow-up, service reminders, and rebooking recommendations Maintain an organized, clean, and welcoming front desk environment Communicate clearly with service providers, the Front Desk Lead, and the Spa Manager Resolve routine client concerns professionally and with a positive attitude Follow all front desk procedures and help daily operations run smoothly Ideal Candidate Friendly, welcoming, and professional Confident with sales and comfortable making recommendations Excellent customer service and communication skills Comfortable discussing wellness services, memberships, and packages Organized and attentive to detail Able to multitask in a busy environment Reliable, punctual, and dependable Positive, proactive, and team-oriented Comfortable learning about TherAnnu's services and educating clients Able to work independently while following established procedures Previous experience in customer service, front desk, hospitality, retail, wellness, spa, or sales preferred Previous membership-based sales experience is a plus Required Schedule This position follows a set, rotating two-week schedule. Applicants must be available for all listed shifts. Week 1

Sunday:

Off Monday:

Off Tuesday:

12:00 p.m

•7:30 p.m.

Wednesday:

2:00 p.m

•7:30 p.m.

Thursday:

8:30 a.m

•7:30 p.m.

Friday:

8:30 a.m

•5:30 p.m.

Saturday:

8:30 a.m

•5:30 p.m. Week 2

Sunday:

Off Monday:

8:30 a.m

•7:30 p.m.

Tuesday:

Off Wednesday:

2:00 p.m

•7:30 p.m.

Thursday:

3:00 p.m

•7:30 p.m.

Friday:

8:30 a.m

•5:30 p.m.

Saturday:

8:30 a.m

•5:30 p.m. Saturday availability every week is required. Please apply only if you can consistently work the complete rotating schedule. Benefits 401(k) Health insurance Paid time off Employee discounts Professional development assistance Why Join TherAnnu? Supportive and collaborative team environment Opportunity to build a career in the growing wellness industry Meaningful work helping clients feel and function their best Employee discounts on services and wellness offerings Professional growth and development opportunities

Work Location:

In person at TherAnnu Restorative Spa in Odenton, Maryland To Apply Please submit your resume along with a brief note explaining why you would be a strong fit for the Spa Wellness Coordinator position. Please also confirm that you are available to work the complete rotating schedule, including every Saturday. We are looking for someone who is dependable, enthusiastic, client-focused, sales-oriented, and excited to help clients get the most from their TherAnnu experience.

Pay:

$16.00

•$18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off

Experience:

Receptionist:

2 years (Required)

Work Location:

In person