Job Description A client in the Flint MI area is seeking a Member Support Specialist for a contract to hire opportunity. The Member Support Specialist provides service and support to members and is responsible for retaining membership within assigned geographic areas by delivering excellent customer service and support. Key Responsibilities Provide ongoing support to members within the assigned geographic area Answer, manage, problem-solve, and respond appropriately to inquiries received by phone, email, and in person Collaborate with internal partners to provide effective support to parents and troop volunteers Provide first-level conflict resolution in accordance with organizational processes Use technology, including Salesforce and web-based video conferencing, to support members Use data-analysis software to track, organize, and analyze membership information Support the organization's overall customer-support plan, including assisting retail curbside customers when assigned Perform other duties as assigned We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Strong customer service and problem-solving abilities Ability to respond professionally to inquiries by phone, email, and in person Experience supporting customers, members, parents, or volunteers Proficiency with Microsoft Office Suite Prior childcare or education experience (must be okay with working with young children)