Inside Sales and Service Representative

Vollwerth & Co. seeks a dependable and motivated Inside Sales and Service Representative to support our Sales team in Hancock, Michigan. In this role, you will play a key part in strengthening customer relationships, supporting daily sales operations, and assisting with purchasing and logistics to ensure our products reach customers efficiently and accurately. Successful candidates must be organized, customer-focused, and comfortable working in a fast-paced environment. Previous customer service and B2B sales experience is required, and candidates should be confident communicating with customers, vendors, and internal team members.

RESPONSIBILITIES

Provide product and service information to prospective and existing customers. Ensure customer satisfaction by handling inquiries, resolving complaints, and escalating concerns when necessary. Follow up with customers by phone and email using established customer lists. Inform customers of additional products or services that may benefit them. Assist with order procurement at local grocery stores as needed. Serve as UPS shipping lead, including generating shipping labels and preparing packages. Support sales team. Support development of Point of Sale materials. Place orders with vendors to procure items for the Sales Team.

QUALIFICATIONS

Minimum of two (2) years of customer service experience required. Minimum of one (1) year of B2B sales experience preferred. Strong communication skills with the ability to interact professionally with customers and team members. Ability to manage multiple tasks and stay organized in a fast-paced environment. Proficiency with basic computer systems and sales software. Strong work ethic and collaborative team mindset.

SCHEDULE

Full-time. In-person position based in Hancock, Michigan. Day shift.

COMPENSATION/BENEFITS

Pay range of $18.00 - $20.00 per hour 401(k) with company matching Employee discount Paid time off Monthly bonus opportunities

APPLY ONLINE.

Click "Apply Now." About Vollwerth & Co.: Founded in 1915 in Hancock, Michigan, Vollwerth & Co. has been producing high-quality sausage using traditional recipes for over a century. What began in the basement of founder Richard Vollwerth's home has grown into a multi-generational family business serving customers throughout Michigan and Wisconsin. We remain committed to crafting products from the freshest ingredients while honoring the traditions that built our reputation for quality. Vollwerth & Co. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.