An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
The inside sales representative is responsible for the care and account development of LTW Ergonomic Solutions' potential, new and existing customer base, responding promptly to expressed and anticipated product needs while ensuring a superior customer experience.
Essential Duties and Responsibilities:
Ensure superior customer satisfaction through ongoing communication and relationship management including post-sale. Consults with potential, new and existing customers to assess and understand product needs and system requirements. Evaluate and collaborate with internal team as to whether customer specifications are within the parameters of LTW product design. Complete all request for quotations (RFQ) timely with complete and accurate information. Secure parts quotes from vendor partners and external suppliers for up-to-date pricing in support of generating accurate RFQs. Stay abreast of margin changes, cost of goods, component/parts pricing updates, customer capital equipment planned expenditure and appropriately reflecting this in providing quotes. Be a liaison between LTW Ergonomic Solutions teams and the customer, from quoting through to design and production. Document communications, including all customer interaction, in the Company's ERP's Global Shop CRM and Outlook Tracker. Keep pulse on sales life cycle and related activities, including RFQs, conversion to sales orders, lost business and any customer or vendor challenges. Keep manager abreast of customer product order changes, upcoming orders and point-of-contact (POC) changes by customer organizations. Create and supply documents to job folder for job packet. Attend and actively participate in relevant meetings such as sales meetings, training, period forecasting. Maintain acceptable critical criteria STARs (Sure Tracking & Accountability Reporting) scoring. Collaborate with sales manager to develop and track individual/department sales goals and objectives. Maintain industry knowledge as a professional in the ergonomics industry in order to apply and align with customer needs. Other duties as assigned.
Supervisory Responsibilities:
None. Education and/or
Experience:
Associate's degree in applied science, finance, marketing or related field. Two years of related professional experience. Consideration for equivalent combination of education and experience. Preference for mechanical aptitude and workplace ergonomics related certification. Proficient with Microsoft Office Suite and ERP/CRM systems. Preference for familiarity with Solid Works.
Other Skills & Abilities:
Communicate effectively through speaking, listening, and writing Work in a team-oriented fashion as well as independently Attention to detail Keep manager abreast of activity Ability to efficiently use computer and applicable software Use problem solving skills and sound judgment in the dispatch of duties Adapt to frequent changes in the work environment Use equipment and materials properly Practice safe work habits
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to reach with arms and hands, stand, twist, bend, walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Work Environment:
Business travel up to 10%. Valid driver's license required. Each employee is accountable for their actions and is required to exercise good judgment in everything they do on behalf of LTW Ergonomic Solutions. Part of that responsibility includes understanding and living up to company values, standards and policies. Each employee must have knowledge of and comply with the policies and procedures contained in the LTW employee handbook. The information in this position description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change. It is the policy of LTW Ergonomic Solutions that no discriminating practices based on gender/sex, race, religion, height, weight, color, age, national origin, disability, genetic information or any other legally protected status covered by federal, state or local law be allowed. LTW Ergonomic Solutions is an
Equal Opportunity Employer Pay:
$40,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance
