We are looking for a detail-oriented Sales Quality Audit Representative to support agent readiness and sales operations for a long-term contract opportunity based in Eden Prairie, Minnesota. In this role, you will help manage key stages of the agent journey, maintain accurate status tracking, and partner with cross-functional teams to keep onboarding and readiness activities moving efficiently. The ideal candidate brings strong organizational skills, clear communication, and the ability to balance reporting, coordination, and process support in a fast-paced insurance environment.

Responsibilities:

• Partner with sales operations and talent teams to improve processes that strengthen agent readiness and support business goals.
• Oversee administrative and coordination activities across the agent lifecycle, including onboarding, status changes, and separation tasks.
• Assist with readiness programs by organizing credentialing steps, scheduling training activities, and monitoring performance-related milestones.
• Provide guidance to stakeholders on onboarding procedures, credentialing requirements, and agent lifecycle status updates.
• Maintain accurate documentation, update records promptly, and communicate changes or next steps to managers and agents in a timely manner.
• Review operational information to identify needs, establish priorities, and recommend practical improvements.
• Prepare recurring reports for leadership, including monthly updates on agent activity, progress, and operational trends.
• Build productive working relationships with internal partners and external contacts to support efficient program execution.
• Contribute to special assignments and ad hoc analysis as business needs evolve.