Purpose:

\"Preserving customer valuables through refrigeration.\" For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!! What Can We Offer You? Vacation and Personal Hours (after only 30 days!) Competitive Wages Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP) 401k and Profit Sharing 10 Paid Holidays Flexible Schedules Casual Dress Code Wellness Programs and Incentives Steel Toe Reimbursement Employee Engagement Programs One-time Home Computer Reimbursement And more! What Will You Do? Under the direction of the Inside Sales Manager, the Sales Coordinator provides support for the Inside Sales team by handling administrative tasks, managing schedules, processing orders, and acting as a liaison between clients and representatives. This role focuses on efficiency and customer satisfaction through order management reporting, CRM use, and excellent communication to drive sales growth.

Essential Responsibilities:

Obtains and conveys information, sometimes of a confidential nature to/from other departments, divisions, and offices. Coordinates information flow internally and externally. Handles initial quote processing. Set up quote information in IFS (ERP) Review information for completeness Send acknowledgment to outside sales representatives Set up files Processes order acknowledgements. Processes new orders over to Engineering (order/project entry). Processes pass-through orders over to Purchasing. Processes storage orders and costs in customer orders. Process service work orders and submission of service documents. Enter customer orders in shipping calendar. Enter customer information and other data in IFS (ERP). Generate departmental reports as needed (i.e., Weekly Order Report). Inputs final quoted dollars into opportunities in IFS (ERP). Process delivery date change notifications. Process RMAs in IFS (ERP). Coordinate with supply chain coordinators tracking information for pass through equipment. Attend customer meetings. Processes correspondence and scheduling reports to customers. Helps organize literature for meetings. Backup for phones. Performs all office-related duties relating to correspondence, filing, copying, faxing, e-mailing. Other duties as assigned Requirements for

Effective Performance:

High School Diploma, or associate's degree in business management or related field 1-3 years of relevant experience Proficient with

ERP / CRM

software Intermediate-advanced understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.) Previous experience in sales support, customer service, or related administrative role.

Skills/Abilities/Specifications:

Ability to communicate clearly and professionally to build strong working relationships. Ability to stay organized and manage multiple tasks, deadlines, and priorities. Ability to analyze situations, identify solutions and resolve issues efficiently. Ability to manage time effectively by prioritizing responsibilities and maintaining productivity. Ability to build positive interpersonal connections and collaborate well with individuals at all levels. Ability to maintain strong attention to detail to ensure accuracy and high‑quality work.

Behavioral & Environmental Requirements:

Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor. Safety toe shoes and safety glasses are required while in production areas. Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. 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