Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Service Business Development Representative
Job
Infiniti of Charlotte Inc
Matthews, NC (In Person)
$35,360 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
70
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Service Business Development Representative Infiniti of Charlotte Inc - 2.4 Matthews, NC Job Details Full-time $16 - $18 an hour 4 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Employee relationship building Full Job Description Infiniti of Charlotte is looking for a candidate for our Service Business Development Center. The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue. Medical, Dental and Vision Insurance Hourly plus commission 401(k) availability Employee discounts on vehicle purchases, parts and service Paid-time-off We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance Opportunities for internal career advancement Job responsibilities include: Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment Asking strategic questions to determine which technician, location, or department can best serve the guest Dialing a high volume of outbound scripted telephone calls to new prospective clients Using rebuttals to overcome objections Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment Confirming guest appointments to ensure high show ratios Composing professional emails to customers Updating guest contact information on each call Using several computer systems at once, on multiple monitors Input all appointments in a timely manner. Assist service advisors in answering customer questions in regard to logistics and scheduling. Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports. Filing, including original Loaner Agreements, and maintain accurate filing system. Call back missed appointments. Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors). Assist the booking department. Perform follow up and report back to advisors and management. Perform other duties as assigned by management. Regular attendance is essential. Work in cooperative, positive & professional manner with all personnel in the company. Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work. Must conform to the company policy regarding non-discrimination and harassment.