Every deal passes through the Sales Support Specialist. This is the position that makes sure the paperwork is right, the file is complete, the deal funds on time, and nothing falls through a crack between the sales floor and the business office. It is a support role with real ownership. You will not manage people. You will be trusted to hold the process to a standard — and to speak up when something is not ready to move forward.

WHAT YOU'LL DO

Documentation & Compliance Review and process finance contracts, purchase paperwork, and legal documents for accuracy and completeness Prepare and package complete deal folders for review Generate sales contracts accurately Verify every deal against dealership, lender, state, federal, and DMV requirements Identify and resolve errors in submitted paperwork, and coordinate corrections with the business office Funding & Deal Flow Track deals in progress and keep them moving through to funding Coordinate document flow between the sales floor, the business office, and our lenders so deals fund on time Support the Team Leader with lender remittance and deal administration Follow-Up & Guest Records Work our CRM to make sure guest follow-up is happening, documented correctly, and on time Handle direct follow-up and anniversary-of-purchase calls Help keep our guest, repeat, and referral network active Guest & Delivery Support Back up our Product Specialists with guests, including test drives Prepare documents and materials for off-site and home deliveries Make sure vehicles and delivery materials are ready and well presented Assist with the final handoff Merchandising & Marketing Support Support digital listings, promotions, photography, signage, and lot presentation Assist with social media and seasonal or event-based campaigns Team Coordination & Cross-Training Keep the department aligned on deadlines and outstanding items Cross-train to help where needed — covering the front desk, running documents, and general office support

WHAT WE'RE LOOKING FOR

Exceptional attention to detail — this job rewards people who catch things Willingness to hold a standard — following up with teammates until paperwork and follow-up are complete Strong organization — the ability to manage several open items at once without losing one Clear communication — professional in writing and in person Discretion — the ability to handle confidential and sensitive information with integrity Adaptable, proactive, and team-oriented Automotive, finance, title, or administrative experience preferred, not required Valid driver's license and clean driving record Willingness to become a commissioned North Carolina notary public

WHY DOUG HENRY

We sell differently. One Simple Price means the advertised price is negotiation-free — every guest pays the same fair price for the same vehicle, without the hassle and wasted time. Our sales team is non- commissioned. Guests are guests here, never transactions. Doug Henry has served Eastern North Carolina for more than 30 years. Our Chevrolet and Ford stores are recognized leaders in volume and guest satisfaction across the region. We are more than a dealership — we are a family.

COMPENSATION & BENEFITS

Competitive base pay with room to advance Medical, dental, and vision insurance 401(k) with company match Paid time off Employee and family discounts Cross-training and skill growth in a structured, supportive environment

SCHEDULE

Full-time, on-site Includes two weekends per month — never Sundays A weekday off (Tuesday, Wednesday, or Thursday) is given the same week a weekend is worked

Pay:

From $14.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person