Sales Development Representative

SUMMARY:

As a Sales Development Representative (SDR), you are a key player in our organization's sales process. In this role, you will be responsible for supporting outside sales efforts by managing inbound inquiries, qualifying leads, maintaining key customer relationships, and ensuring the smooth execution of sales processes. This position serves as a critical liaison between customers, internal teams, and account executives, helping to drive efficiency and growth.

REPORTS TO

Profit Center Manager

MINIMUM QUALIFICATIONS

Must be at least 18 years of age Current, valid driver's license with acceptable driving record Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)

PREFERRED QUALIFICATIONS

1-3 years of sales or customer support experience, ideally in industrial, electrical, or automation sectors Strong proficiency in Microsoft Office, especially Excel, Outlook, and PowerPoint, to manage customer data, prepare reports, and support sales communications Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)

Additional Competencies:

Strong organizational and communication skills—verbal and written Self-motivated, with a process-oriented mindset and a team-first attitude

WORKING CONDITIONS

Conditions vary based on needed activities and will include warehouse, sales floor, and external environments. Some activities will include lifting (maximum 50 lbs.), sorting, standing, and possible extreme heat/cold conditions.

SUPERVISORY RESPONSIBILITIES

NO

ESSENTIAL JOB FUNCTIONS

Lead Qualification & Outreach Respond promptly to inbound inquiries and web leads. Qualify prospects based on defined criteria (industry, product fit, urgency, etc.). Coordinate meetings between prospects and outside sales reps. Customer Relationship Support Maintain regular contact with existing customers to support repeat business. Handle basic product questions and escalate technical inquiries to product specialists. Track customer needs and route opportunities to the appropriate internal resources. Sales Process Management Update and manage CRM records to ensure data accuracy and pipeline visibility. Prepare quotes and proposals based on predefined templates and pricing rules. Follow up on outstanding proposals and assist in closing low-complexity sales. Cross-Functional Coordination Collaborate with purchasing and technical support to ensure timely order fulfillment. Monitor order progress and communicate updates to customers.

NOTE:

Because positions may evolve due to the needs of the business, this job description may not list all essential functions and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Other essential functions, duties, responsibilities, and activities may be assigned at any time; with or without notice. CED is an Equal Opportunity Employer - Disability |

Veteran Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Vision insurance Ability to

Commute:

Laconia, NH 03246 (Required)

Work Location:

In person