We are looking for a Sales & Customer Care Consultant to join a retail team in Mahwah, New Jersey on a Contract basis. This role is ideal for someone who enjoys helping customers, resolving a wide range of service questions, and contributing to sales and service performance. You will support customers through multiple communication channels while working closely with internal teams to deliver a smooth, detail-focused experience on every interaction.

Responsibilities:

Deliver attentive, high-quality support that creates a positive experience for customers during every interaction. Handle a variety of customer inquiries, including questions about products, orders, returns, deliveries, registrations, and payment-related concerns. Identify potential service issues early and take initiative to prevent disruptions or delays in the customer journey. Contribute to departmental success by supporting sales activity and meeting established service, quality, and productivity expectations. Collaborate with teammates and cross-functional partners to strengthen service processes and expand product and policy knowledge. Respond to inbound and outbound communications through phone and email with accuracy, courtesy, and efficiency. Maintain accurate records by entering customer details, order information, and follow-up notes into internal systems. Support scheduling or appointment-related coordination when needed to ensure timely customer assistance. Strong verbal and written communication skills with the ability to provide clear, attentive customer support. Accurate typing, data entry, and written correspondence skills with strong grammar, spelling, and attention to detail. Previous experience in customer service, call center support, or handling inbound and outbound customer communications. Comfort using Microsoft Word, Microsoft Excel, and other computer-based systems in a fast-paced environment. Proactive mindset with the ability to solve problems independently while maintaining a customer-focused approach. Strong organizational skills and the ability to manage multiple tasks efficiently. Ability to work collaboratively within a team and build effective working relationships across departments. Flexibility to work varying shifts, including weekends and additional hours during peak business periods. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .