We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment.

Responsibilities:

• Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels.
• Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery.
• Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity.
• Coordinate payment collection for incoming inventory orders so shipments can be released without delay.
• Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations.
• Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution.
• Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping.
• Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships.
• Maintain accurate records and work within business systems to support sales support and customer service workflows.