RÊVE PILATES Sales & Marketing Lead / Front Desk Team Lead Randolph, NJ (College Plaza) | Part-Time | In-Studio About Rêve Pilates Rêve Pilates is a boutique Pilates studio built around thoughtful movement, personal attention, and a warm, welcoming community. Every detail of the client experience matters to us, from the first phone call to the hundredth class. We are looking for someone who shares that standard. The Role This is not a typical front desk position, and it is not a sit-and-wait job. Quiet moments at the desk are working moments: following up with leads, reaching out to lapsed clients, creating content, and moving the numbers. You will drive the studio's sales and marketing, lead the front desk team, and own the client experience at the desk. The owner is focused on growing the business and needs a trusted lead who can guide the team's daily performance, track their numbers, and keep standards high without being asked. If you have real commission sales experience, lead by example, and take initiative, this role was designed for you. If you prefer a role where someone tells you what to do next, this is not it. What You'll Do Sales & Growth (your primary focus) Own monthly new membership targets and be accountable for hitting them Drive the studio's sales and marketing efforts with energy and ownership Convert intro offers and trial clients into members through genuine, consultative conversations Follow up promptly with every lead, inquiry, and missed call Run win-back outreach to former and lapsed clients Promote and track our referral program with current members Identify and pursue new prospects through local outreach and community connections Team Leadership & Accountability Guide the front desk team's day-to-day performance and hold each team member accountable for their individual sales goals Track team metrics and report regularly to the owner on performance, wins, and issues Ensure the team is attentive, present, and engaged with clients at all times, with no distractions at the desk Monitor schedule adherence, including arrival times, shift coverage, and closing procedures Address performance concerns directly and professionally, and escalate to the owner when needed Set the standard for client care and coach the team to meet it Marketing & Social Media Own the studio's social media presence across Instagram and TikTok, including planning, creating, and posting content consistently Capture in-studio content (photo and video) that reflects our elevated brand aesthetic Engage with followers, respond to comments and DMs, and turn social interest into studio visits Support paid advertising through Meta Ads and Google Ads (training provided for the right candidate) Support studio marketing campaigns, in-studio promotions, and member events Help maintain a consistent, elevated brand presence in client-facing communications Studio Operations Greet and check in clients with warmth and professionalism Manage account maintenance, scheduling, and billing in Mindbody Answer phones and emails following studio scripts and standards Keep the front desk and lobby experience polished and on-brand Uphold and model the Rêve culture in every client and team interaction How Success Is Measured Performance in this role is tracked against clear KPIs, reviewed monthly with the owner: New memberships sold — personal minimum of 4 new memberships per month Team sales performance — each front desk team member hitting their individual monthly goal Lead conversion rate — percentage of intro offers and inquiries converted to memberships Lead response time — every inquiry, missed call, and web lead followed up within 24 hours Win-back conversions — lapsed and former clients re-engaged each month Referrals generated — new clients brought in through the member referral program Social media consistency — minimum 3-4 feed posts per week across Instagram and TikTok, plus regular stories, with growth in followers, engagement, and leads from social Client experience — zero complaints tied to front desk attentiveness or service Schedule adherence — team on time, shifts fully covered, closing procedures completed Who You Are Minimum 2 years of experience in commission-based sales is required; retail or restaurant experience alone will not be a fit for this role A natural leader who can motivate a team, set expectations, and hold others accountable with confidence and fairness Comfortable being measured on numbers and motivated by goals Exceptional customer service skills, with the emotional intelligence to read between the lines and understand what a client truly needs An independent and accountable worker who takes ownership of results rather than waiting to be told what to do or waiting for someone else to hand you the answer A growth-minded thinker who is always asking "what will make this studio grow, and what can I do about it today?" Comfortable creating social media content and confident with Instagram, TikTok, Reels, and basic editing tools Familiarity with Meta Ads and Google Ads is a strong plus; we will train the right person Warm, polished, and confident communicator in person and on the phone Organized, reliable, and consistent; you show up on time, every time. Reliability is non-negotiable in this role Morning, evening, and weekend availability is a must Experience with Mindbody (or similar booking software) is a plus Genuine interest in Pilates, movement, or wellness is a plus Compensation & Perks Hourly rate: $20-$24/hour, based on experience Commission on new membership sales Personal performance bonuses for hitting your individual goals Studio-wide bonuses when the team hits collective targets Complimentary Pilates classes A supportive, close-knit team environment Schedule Part-time, approximately 25-30 hours per week. Shifts will include a mix of morning, evening, and weekend hours. Availability across all three is a must, and dependable attendance is an absolute requirement. To Apply Send your resume and cover letter to Carissa.keil@revepilates.com. A cover letter is required; applications without one will not be considered. In your cover letter, tell us about your commission sales experience and a time you turned a "maybe" into a "yes."

Pay:

$20.00 - $24.00 per hour

Work Location:

In person