Med Spa Sales Guest Experience Specialists work closely with the spa manager, Nurse, Nurse Practitioner, Physician's Assistant and Esthetician. Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. Lead management and outbound appointment follow up is an important part of the position. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must follow up with all leads and continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics:

- Ethical Positive attitude Enthusiastic Team orientation Empathetic Honesty Trustworthy Outgoing Problem solver

Responsible Essential Skills:

Organized Responsive Adaptive, flexible and able to multitask Continuous improvement mentality Effective communication Time management/self-management

Qualifications:

Possess a thorough knowledge of spa services Have excellent interpersonal skills and customer service orientation Possess excellent cleanliness and sanitation skills Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans

Physical/Mental Requirements:

Standing for extended periods of time Ability to lift at least 30lbs Exposure to blood and bodily fluids Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Pay:

$18.00 - $23.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Experience:

Sales:

1 year (Preferred) Guest services: 2 years (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Shrewsbury, NJ 07702 (Preferred)

Work Location:

In person