We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment.

Responsibilities:

• Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels.
• Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery.
• Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity.
• Coordinate payment collection for incoming inventory orders so shipments can be released without delay.
• Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations.
• Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution.
• Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping.
• Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships.
• Maintain accurate records and work within business systems to support sales support and customer service workflows.
• At least 1 year of experience in customer service, sales support, administrative support, or post-sales support.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong written and verbal communication skills with a consistent focus on attentive customer interactions.
• Ability to manage multiple tasks, stay organized, and prioritize effectively in a fast-moving work environment.
• High attention to detail and accuracy in data entry, order handling, and documentation.
• Comfortable working independently while also following direction and collaborating with internal teams.
• Experience with Zendesk is preferred; familiarity with Sage 100, sales tax processes, or exemption handling is a plus.
• High school diploma or equivalent required.

Benefits:

Medical, Dental, Vision 401k PTO Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Create a Job Alert Email me about new Sales Support Specialist jobs in Mountainside, NJ Related Jobs Search more jobs Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Do Not Sell or Share My Personal Information This website uses cookies, pixel tags, and other tracking technologies to enhance user experience, personalize content and ads, and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, it will be honored unless you have changed your consent preferences manually. You may opt-out of use of certain cookies through the Do Not Sell or Share My Personal Information link. Your use of the website is subject to our Terms of Use. More information about cookies and how we share information can be found in our Privacy Notice. Do Not Sell or Share My Personal Information I understand