Full Job Description Logistics Customer Success Representative Location:

Waldwick, NJ (In-Office)

Schedule:

Monday•Friday, 9:00 AM•5:00

PM Pay Rate:

$24.00•$28.00 per hour (DOE)

Job Type:

Full-time, Temp-to-Hire Company Overview We are recruiting on behalf of a premier, fast-growing freight brokerage in Waldwick, NJ. Specializing in top-tier transportation solutions, our team is seeking an energetic, highly organized, and motivated Logistics Customer Success Representative to join a high-performing operations group. Job Summary The Logistics Customer Success Representative serves as the critical link between cargo clients, carriers, and transportation networks. This dynamic role blends account management, outbound business development, and freight operations—perfect for someone thrives in a fast-paced supply chain environment.

Key Responsibilities Outbound Outreach:

Perform cold calls and prospect new shippers to grow the active customer portfolio.

Bidding & Pricing:

Analyze lane pricing and market spot rates to submit competitive bids and maintain target profit margins.

Carrier Procurement:

Source, negotiate, and book trusted motor carriers and trucking companies for assigned loads.

Operations & Tracking:

Oversee dispatching, load scheduling, and real-time tracking from pickup to delivery.

Client Relationship Management:

Serve as the primary point of contact for accounts, handling issue resolution and load updates proactively.

Data Management:

Input and update accurate rate, shipment, and carrier data within the TMS (Transportation Management System).

Qualifications & Requirements Logistics Experience:

1+ years of prior experience in 3PL, freight brokerage, carrier sales, or logistics coordination strongly preferred.

Sales & Phone Skills:

High comfort level with high-volume outbound calling, rate negotiation, and pitch execution.

Problem-Solving Ability:

Capacity to resolve unexpected transit delays, equipment issues, and rate disputes calmly and efficiently.

Multitasking:

Proven track record of prioritizing time-sensitive shipments in a high-volume environment.

Languages:

Bilingual abilities (English/Spanish) are a major plus.

Pay:

$24.00•$28.00 per hour

Work Location:

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