Customer Success Representative

LegalMatch offers a dynamic, yet casual and fun work atmosphere with training and ongoing support. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference.

What you will do:

Review client performance and business needs to provide a proactive support in their success. Assist in client requests and any issues that arise. Serve as the point of contact for assigned clients. Build and maintain strong, long-lasting client relationships. Ensure the timely and successful delivery of our solutions according to needs and objectives.

What you bring:

Customer support experience or experience as a Client Service Rep. Strong phone handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Perks:

Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno. Easily accessible for public transportation. On-site coffee shop and restaurant. Free on-site Gym. Open concept office with sit-to-stand desks. Casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly. $1,500 Retention Bonus!

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Dental insurance Health insurance On-site gym Paid time off Vision insurance Ability to

Commute:

Reno, NV 89501 (Preferred)

Work Location:

In person