BDC Sales Specialist Mike Barney Nissan Buffalo, NY Job Details Full-time $60,000 - $120,000 a year 2 hours ago Qualifications Microsoft Word Website management Online marketing High school diploma or GED Telemarketing Cross-functional communication Time management Full Job Description You must understand the importance of online advertising and the best way to market vehicles to customers. In this role, you must have strong communication skills in order to respond to customer inquiries. In addition, you should also have effective technical abilities. As the Internet Specialist, you will need to update online vehicle listings on our website and utilize merchandise estimating or tracking software. This position requires extensive outbound calling as well as receiving inbound calls, emailing assisting with website layout and digital monitoring. You will work closely with the sales department as well as management staff to ensure follow up with all customer interactions, appointments set, lost sales and customer satisfaction initiatives.

ESSENTIAL DUTIES

Making outbound sales phone calls according to script and schedule a sales appointment Log all Customer comments & information. Schedule follow-up contact if no appointment is made. Contact Customers using scripts and word tracks to schedule appointments for Sales. Confirm scheduled appointments. Track all leads and appointments in BDC tracker. Reschedule no-show Customer appointments. Follow up with Sales Department to determine if appointment was kept and the outcome. Schedule future contact as needed. Purify and update Customer changes in database. Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Contact Internet Customers via email and phone to schedule a Sales appointment. Follow up on Internet Customer emails according to a pre-determined timeline. Notify necessary departments when an appointment is scheduled. Assist with other duties, as assigned. Ability to meet or exceed monthly goals.

JOB REQUIREMENTS

High School Diploma or equivalent. Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. Previous experience with the process of the scripts, power tracks, and alternative choices. Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Job Type:

Full-time Pay:

$60,000.00 - $120,000.00 per year