Are you a customer-focused communicator with high energy and strong attention to detail? We are looking for a Sales BDC Representative/Internet Sales Specialist to join our team in Williamsville, NY at Cappellino Cadillac! In this crucial role, you will serve as the primary first point of contact for our digital shoppers, driving appointment traffic to our dealership floor. If you thrive in a fast-paced environment, excel at building quick rapport over phone and email, and love turning interest into appointments, we want to talk to you!

Key Responsibilities:

Lead Management:

Promptly respond to inbound internet leads, phone inquiries, and online shoppers using multi-channel follow-up

Appointment Setting:

Schedule qualified sales appointments for our sales team and manage follow-ups to ensure high show rates

Service Drive Data Mining:

Proactively engage existing service customers to identify equity opportunities, lease pull-aheads, and upgrade options Customer Relationship Management (CRM): Accurately log all customer interactions, notes, and appointment statuses in our CRM system

Follow-Up:

Execute systematic, multi-day outreach campaigns for prospective and past customers to maintain a healthy sales pipeline

Qualifications:

Previous experience in sales, BDC, call center, or high-volume customer service preferred Excellent verbal and written communication skills with strong phone etiquette Comfortable navigating CRM/CDP (lead management) software and inventory databases High self-motivation, strong organization, and goal-oriented mindset Professional attitude and customer-first focus Clean driving record and valid driver's license

What We Offer:

Competitive base pay plus monthly commission/appointment incentives Weekly pay 5 day work week Comprehensive benefits package (Health, Dental, Vision, 401k) Paid time off, sick time, and paid holidays Training opportunities Career growth path in our sales department We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:

$40,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Professional development assistance Vision insurance

License/Certification:

Driver's license (Required) Ability to

Commute:

Buffalo, NY 14221 (Required)

Work Location:

In person