In-Store & Field Service Drourr Technologies LLC DBA uBreakiFix by Asurion Camillus, NY Job Details Full-time $33,280
$41,600 a year 9 hours ago Benefits Health savings account Relocation assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Windows Driver's License macOS Wireless sales Mobile devices Full Job Description Mobile Repair & Sales Technician
In-Store & Field ServiceJob Overview uBreakiFix by Asurion in Camillus is seeking a motivated, sales-driven Mobile Repair & Sales Technician to work both inside our retail store and throughout the surrounding service area.

This is not solely a repair position. Sales performance, customer engagement, and identifying additional customer needs are integral parts of the role. The right candidate will be comfortable starting conversations, asking questions, explaining solutions, overcoming objections, recommending relevant products and services, and confidently asking for the sale. When working in the store, you will assist customers, diagnose devices, complete repairs, support daily operations, and actively sell accessories, services, memberships, and protection solutions. When assigned to field service, you will travel to scheduled customer appointments, perform eligible mobile-device repairs, and deliver the same high-quality sales and customer experience provided inside the store. Success in this position requires a strong combination of sales ability, technical aptitude, reliability, personal accountability, and excellent customer service. Sales and Customer Responsibilities Engage every customer in a friendly, professional, and confident manner. Ask effective questions to understand each customer's device, concerns, usage, and additional technology needs. Recommend and sell relevant accessories, services, memberships, protection solutions, upgrades, and other available products. Clearly explain the value of recommended products and services. Confidently ask for the sale and professionally respond to customer questions or objections. Convert repair inquiries, walk-in traffic, phone calls, and field appointments into sales opportunities. Take ownership of the complete customer experience, from the initial conversation through repair completion and follow-up. Follow up with customers regarding estimates, ordered parts, unfinished sales opportunities, and completed repairs. Work toward established individual and store sales goals. Accurately enter transactions, customer information, repair notes, and sales information into company systems. Provide honest recommendations without using misleading or inappropriate sales tactics. Technical and Repair Responsibilities Diagnose and repair smartphones, tablets, laptops, desktop computers, gaming systems, and other supported consumer electronics. Complete screen replacements, battery replacements, charging-port repairs, software troubleshooting, device setup, data transfers, and other approved services. Troubleshoot devices using Android, iOS, macOS, and Windows. Explain repair findings, pricing, estimated completion times, and available solutions in clear, customer-friendly language. Follow company procedures for diagnostics, repair quality, device handling, customer privacy, and warranty documentation. Maintain accurate and complete diagnostic and repair notes. Properly handle customer devices, repair parts, tools, equipment, and store inventory. Complete repairs efficiently while meeting established quality standards. Complete required technical training and remain current on new devices, repair procedures, products, and services. Field Service Responsibilities Travel to scheduled customer locations throughout the assigned service area. Safely operate the company's mobile service vehicle when assigned. Arrive at appointments on time and prepared with the necessary parts, tools, and equipment. Complete eligible repairs and technical services at customer locations. Identify and present appropriate sales opportunities during field appointments. Communicate with customers regarding appointment status, repair findings, available solutions, and next steps. Keep store leadership informed about appointment progress, repair complications, inventory needs, and customer concerns. Safely transport tools, parts, equipment, and customer devices. Work inside the Camillus store whenever field appointments are not scheduled or additional store coverage is needed. Performance and Accountability This is a performance-measured sales and technical position. Performance will be evaluated using factors including: Sales conversion and customer engagement Accessory, service, membership, and protection-solution sales Ability to identify customer needs and confidently ask for the sale Repair productivity, accuracy, and quality Customer satisfaction and professionalism Attendance, punctuality, and overall reliability Accuracy of repair, sales, and customer documentation Proper handling of inventory, tools, equipment, vehicles, and customer devices Ability to work independently while completing field appointments Contribution to overall store goals, growth, and profitability Qualifications Previous retail sales, wireless sales, commissioned sales, electronics repair, or customer-service experience is preferred. Strong communication skills and confidence initiating sales conversations. A sales-focused mindset with the ability to work toward measurable performance expectations. Ability to explain technical information in clear, non-technical language. Strong problem-solving skills and a willingness to learn new repair processes. Ability to balance customer service, sales performance, repair quality, and productivity. Comfortable working independently in the field and collaboratively inside the store. Dependable, punctual, organized, and capable of managing changing priorities. Valid driver's license with an acceptable driving record. Ability to safely travel throughout the assigned service area. Ability to stand for extended periods and lift or transport tools and equipment as required. Availability to work a flexible retail schedule, including applicable evenings and weekends. Compensation Full-time position $16.00

20.00 per hour, based on sales ability, technical experience, and overall qualifications Equivalent to approximately $33,280
41,600 annually before overtime Potential eligibility for future performance-based commissions as store performance and profitability allow Any future commission program will be governed by a separate written compensation plan and may be based on individual sales results, store performance, and continued employment Growth Opportunity This position offers the opportunity to develop advanced sales, technical, operational, and leadership skills.

Future advancement is earned through consistent sales results, reliability, accountability, customer service, repair quality, and the ability to take ownership of both store and field responsibilities. If you are technically capable, motivated by measurable goals, comfortable asking for the sale, and interested in a position that combines retail sales with in-store and mobile repair work, we encourage you to apply.

Pay:

$33,280.00

$41,600.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Relocation assistance Retirement plan Vision insurance

Work Location:

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