Manager, Sales Development Leader

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We're continuously seeking talented individuals who bring a problem-solving mindset, fresh perspectives, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you! We are seeking an Manager, Sales Development Leader, to join our Sales team within the Sales and Marketing department. Responsibilities are, but not limited to: Player Coach who will build and own the inbound lead response process across all marketing channels, including routing, follow-up, and conversion to meetings. Partner with Marketing, BD, and Service Delivery Leaders to align on targeting, messaging, and execution. Develop and enhance a process for lead discovery and qualification conversations to assess fitness, need, urgency, and next steps. Build and execute outbound prospecting plays focused on priority industries, services, and key accounts. Develop and document the inside sales operating model, including workflows, standards, templates, and playbooks. Maintain strong CRM discipline in Microsoft Dynamics, ensuring accurate data, notes, and next steps. Create dashboards and report to track activity, conversion, and pipeline impact. Identify process gaps and implement improvements that increase speed, quality, and conversion. Partner with Marketing and Service Leaders to provide feedback on lead quality, campaign performance, and messaging effectiveness. Manage, coach, develop, and motivate a team of inside sales professionals. Set clear expectations, run regular team cadences, and build a culture of accountability and performance.

The ideal candidate must:

Have 4+ years of inside sales, SDR/BDR, or qualification experience, including experience in professional services (CPA firm, consulting, advisory, legal, or similar). Have 2+ years of team leadership experience (manager or player-coach) with demonstrated ability to drive performance. Be able to build and improve repeatable inbound lead processes and outbound prospecting plays. Possess strong discovery, qualification, and executive communication skills. Have experience collaborating closely with Marketing, Sales, and senior practice or industry leaders. Be proficient with Microsoft Dynamics CRM or comparable CRM platforms. Possess metrics-driven mindset with sound judgment on quality versus volume. Have experience in complex, consultative professional services sales environments. Possess ownership mentality, high accountability, and be comfortable building structure from the ground up. Be a strong communicator with solid analytical skills.