Location:

Melville, NY Department:

Sales Reports To:

Director of Sales $ Base Rate + Commission Position Summary The Inside Sales & Business Development Representative is responsible for supporting sales growth, strengthening customer relationships, and enhancing the GREE-US brand throughout the assigned market. This role serves as a key point of contact for contractors, distributors, dealers, builders, and walk-in customers while supporting the sales and distribution team. The position combines customer service, inside sales, business development, contractor engagement, account management, training support, and showroom/distribution center operations. The ideal candidate is customer-focused, organized, proactive, and committed to learning GREE products, technologies, and applications. Essential Responsibilities Sales & Business Development Support sales growth initiatives within the assigned region. Develop and maintain relationships with contractors, distributors, builders, and dealers. Identify and qualify new business opportunities. Conduct outbound calls and follow-up activities to support sales objectives. Assist the Director of Sales & Distribution with pipeline development and account growth. Customer Service & Sales Support Provide product information, pricing assistance, availability, and order support. Assist customers with product selection and application guidance. Process customer inquiries promptly and professionally. Coordinate with internal teams to resolve customer issues efficiently. Ensure a positive customer experience that reflects GREE-US values. Product Knowledge & Technical Support Coordination Develop comprehensive knowledge of GREE residential, light commercial, and VRF products. Stay informed on product updates, features, warranties, and competitive advantages. Assist customers with basic product and application questions. Coordinate with the Technical Support Manager on escalated technical inquiries. Support troubleshooting efforts by gathering customer information prior to technical escalation. Participate in ongoing product and sales training. Training & Classroom Support Assist with classroom training, dealer education, and contractor certification programs. Promote training participation to contractors and distribution partners. Account Management Maintain regular communication with assigned accounts. Track customer activity, opportunities, and follow-up actions within CRM systems. Assist customers with onboarding and account setup. Coordinate with sales management to develop account growth strategies. Monitor customer satisfaction and support account retention efforts. Support collection of customer feedback and market intelligence. Distributor & Contractor Engagement Strengthen relationships with distribution partners. Support dealer recruitment and contractor development initiatives. Conduct regular outreach to contractors and distributors. Assist in organizing customer events, open houses, counter days, and promotional activities. Increase awareness and market penetration of the GREE brand. Administrative Responsibilities Maintain accurate customer records and CRM documentation. Track sales activities, opportunities, and follow-up requirements. Prepare reports as requested by management. Support inventory awareness and showroom display maintenance. Assist with customer quotations and order processing. Required Qualifications Education Associate's Degree preferred. Bachelor's Degree in Business, Marketing, Sales, or related field preferred. Experience 2+ years of inside sales, outside sales, customer service in an HVAC industry. 2+ Experience working with contractors, distributors, or wholesale channels.

Pay:

$24.00 per hour Application Question(s): Are you willing to work for a base rate + commission?

Experience:

HVAC sales: 2 years (Required) Inside sales: 2 years (Required) Ability to

Commute:

Melville, NY 11747 (Required)

Work Location:

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