Customer Service and Inside Sales Representative

Customer Service and Inside Sales Representative Hamburg Overhead Door Inc Tonawanda, NY Job Details $25 - $28 an hour 22 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Vendor relationship building Microsoft Excel Microsoft Outlook High school diploma or GED Sales management systems proficiency Customer information system software

Full Job Description Job Title:

Customer Service and Procurement Representative -

Tonawanda Company Name:

Hamburg Overhead Door, Inc. (Buffalo Garage Door Solutions location)

Location:

Tonawanda, NY Hamburg Overhead Door owns Buffalo Garage Door Solutions and is Western New York's largest Garage Door Company. Are you a dynamic and results-driven individual with a passion for customer service and a proven track record in sales? We are seeking a highly motivated Inside Sales Customer Service Representative to join our team at Buffalo Garage Door Solutions. As an integral part of our sales and customer service department, you will play a crucial role in fostering positive customer relationships while driving revenue growth through strategic sales initiatives.

Benefits:

Hamburg Overhead Door/Buffalo Garage Door Solutions is committed to offering its employees a comprehensive benefits package along with a great working environment. Below, you will find the exciting benefits that we are proud to offer. Competitive salary of at least $25-28 per hour. Comprehensive health, dental and vision insurance with an opt-out credit for medical available. 401K with a great employer match and vesting opportunity. Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered. Paid time off. Paid Holidays after 90 days. Professional development opportunities. Friendly and collaborative work environment. If you are a goal-oriented individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity at Buffalo Garage Door Solutions. Join us in delivering exceptional service and driving sales growth.

Responsibilities:

Customer Engagement:

Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly.

Sales Generation:

Proactively identify and pursue sales opportunities by promoting our products/services, upselling, and cross-selling to maximize revenue. (Not cold calling!)

Relationship Building:

Cultivate and maintain strong relationships with existing customers to ensure customer satisfaction and loyalty.

Product Knowledge:

Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.

Problem Resolution:

Address customer concerns and issues in a timely and effective manner, collaborating with other departments as needed to ensure a positive resolution.

Record Keeping:

Maintain accurate and up-to-date customer records, sales activities, and other relevant information in our CRM system. Type up sales estimates, service/installation work orders. Show garage doors to customers in our showroom and use product and manufacturer knowledge to match customer with product best suited for them. Accurately process customer transactions such as orders, quotes or returns. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Identify potential suppliers Negotiate contracts Manage vendor relationships Ensure timely delivery of products and services Work in a team environment to take care of our customers Pull small parts from our warehouse for our walk in customers Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software Follow company policies and procedures Perform other duties as assigned

Education and Experience Requirements:

High School Diploma required; Bachelor's degree preferred.

Proven Customer Service Experience Required:

Minimum of 3 years' experience in customer service required.

Sales Experience Required:

Minimum of 2 years' experience in inside sales required, with a demonstrable track record of meeting and exceeding sales targets preferred.

Tech-Savvy:

Proficient in using CRM software and other sales tools to streamline processes and enhance productivity. Must be proficient in Microsoft Office Suite (Excel, Word, Power Point and Outlook).

Skills:

Customer-Centric:

Strong customer service orientation with the ability to build rapport and establish positive relationships.

Communication Skills:

Excellent verbal and written communication skills, with the ability to articulate product features and benefits persuasively.

Team Player:

Collaborative mindset with the ability to work seamlessly within a team environment.

Adaptability:

Ability to thrive in a fast-paced environment, adapt to changes, and respond positively to challenges. Ability to prioritize Ability to multitask Ability to operate multiple line phone system Strong organizational skills Attention to detail

Schedule:

Monday-Friday 8 a.m. to 5 p.m. and some Saturday's 9 a.m-12 p.m. Work at local trade shows. Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. E04JI801v4224097z9z