Inside Sales & Order Fulfillment Coordinator

Inside Sales & Order Fulfillment Coordinator 5.0 5.0 out of 5 stars 800 Salt Road, Webster, NY 14580 $23

• $25 an hour
• Full-time Classic Automation LLC 3 reviews $23
• $25 an hour

•

Full-time Job Title:

Inside Sales & Order Fulfillment Coordinator Location:

Rochester, NY Reports to:

Inside Sales & Customer Service Manager FLSA Status:

Full-time, non-exempt

Summary:

Classic Automation, LLC is a leading supplier of industrial automation parts and repair services that help keep the world's production running! We help manufacturers extend the life of their systems by providing high-quality legacy components and expert support. Our team thrives on precision, innovation, and customer satisfaction!

Responsibilities:

include the following. Other duties may be assigned. Inside Sales

• Respond to inbound customer inquiries via phone, email, and web portal
• Prepare and follow up on quotes, sales orders, and customer requests
• Build and maintain strong relationships with clients and vendors
• Collaborate with the sales and marketing team to identify upselling opportunities
• Maintain accurate records in CRM and ERP systems Order Fulfillment
• Process and validate customer orders for accuracy and inventory availability
• Coordinate with warehouse staff for packing and shipping
• Schedule pickups and deliveries with logistics providers
• Track shipments and provide timely updates to customers
• Resolve order discrepancies and ensure customer satisfaction

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Exceptional verbal and written communication skills in English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Strong ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Strong ability to analyze sales and marketing data to identify trends and make data-driven decisions. Proficiency in advanced Excel functions for data manipulation and analysis.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Skilled in identifying problems, analyzing possible solutions, and implementing effective strategies to resolve issues and optimize performance. Ability to think critically and evaluate various approaches. Flexibility to adapt to changing market conditions and business needs.

Education/Experience:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 2+ years of experience in inside sales, customer service, or order fulfillment
• Strong communication and interpersonal skills
• Proficiency with CRM/ERP systems and Microsoft Office Suite
• Ability to multitask and prioritize in a dynamic environment
• Familiarity with industrial automation or electronics is a plus

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally required to stand or walk within the office.
• Occasionally lift and carry items weighing up to 10 pounds, such as files, documents, and office supplies.
• Frequently required to reach with hands and arms to retrieve or place items on shelves or desks.
• Extensive use of a keyboard to enter text or data into a computer.
• Frequent use of hands to handle, control, or feel objects, tools, or controls.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental Conditions:

• The role is primarily based in an office setting with controlled indoor temperatures.
• Occasional travel may be required for meetings, conferences, and client visits.
• The noise level in the work environment is usually low to moderate.
• Adequate lighting is provided in the office space.
• The office is equipped with ergonomic furniture to ensure comfort during long working hours.
• The office has proper ventilation and air conditioning systems, as well as a UV system to maintain good air quality.
• The workplace adheres to safety regulations and protocols to ensure a safe working environment.

Job Type:

Full-time Pay:

$23.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Customer Service:

1 year (Required)

Inside Sales:

1 year (Preferred)

Work Location:

In person