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Extreme - Heating | Air | Plumbing
Inside Sales / Customer Service Representative
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Scorecard
Based on Ohio data
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What they do
An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
$75,067 / year median in Ohio
+3% projected growth
Job Description
Inside Sales / Customer Service Representative Extreme - Heating | Air | Plumbing Beavercreek, OH (serving Troy, Dayton & Cincinnati) Full-Time | Hourly + Commission About the Role This is a high-volume phone position — a couple hundred inbound and outbound calls per day. You'll be the voice of our company: answering incoming calls, booking service appointments, and following up on open estimates to turn quotes into sold jobs. This is not a sit-back-and-wait role. When the phones slow down, you're dialing out. If you thrive in a fast-paced environment and hate sitting still, this job was built for you. What You'll Do Answer a high volume of inbound calls and book every bookable call — no missed opportunities Make outbound follow-up calls on unsold estimates (minimum 3 attempts per customer) Respond to online booking requests and web/text inquiries the same day, every time Schedule and dispatch service appointments accurately in our software (ServiceTitan) Keep customer records clean — accurate names, numbers, addresses, and job notes Follow proven call scripts and booking processes consistently Hit daily call volume and weekly booking/conversion targets Turn "I'll think about it" into a sold job What We're Looking For Proven high-volume phone experience — call center, inside sales, dispatch, or similar Self-starter — you don't wait to be told what to do; you see the follow-up list and start dialing Relentless follow-through — every lead gets worked, every message gets answered, every day Thick skin and a competitive streak — you hear "no" and pick up the phone again Accurate and detail-oriented — data entry errors cost us jobs and customers Coachable — you follow the process and use the scripts because they work Experience with ServiceTitan, Schedule Engine, or Podium is a plus, not required Home services / trades industry experience is a plus, not required What You Get Competitive hourly pay Commission on revived sales — earn a percentage on estimates you bring back to life through outbound follow-up Full-time, stable schedule Growing, established company — 20+ years in business, multiple markets Real advancement opportunity as we expand How We'll Measure Success We're upfront about expectations because we want people who want to be measured: Daily outbound call volume Booking rate on inbound calls Same-day response rate on online booking requests Revived estimate conversion rate If those numbers excite you rather than scare you, apply.