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Service Business Development Center Representative
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Kia of Bedford
Bedford, OH (In Person)
$48,000 Salary, Full-Time
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Job Description
Service Business Development Center Representative Kia of Bedford 18180 Rockside Rd, Bedford, OH 44146 Full-time Full-time Service BDC Representative — Kia of Bedford About the Role Kia of Bedford is seeking a motivated, customer-focused Service BDC (Business Development Center) Representative to join our growing team. As the first voice many customers hear, you'll play a key role in keeping our service drive full, our customers informed, and our department running at a high level. This is a phone- and computer-based role for someone who thrives on conversation, follow-through, and hitting goals. What You'll Do Handle inbound service calls and schedule appointments accurately across our shop, express lane, and recall work Make outbound calls for service reminders, declined/recommended services, missed appointments, and special campaigns Respond promptly to online service requests, texts, and emails Confirm upcoming appointments and reduce no-shows through proactive contact Keep customer records and notes accurate and up to date in our systems Work closely with service advisors and management to balance shop capacity and customer needs Deliver a friendly, professional experience on every interaction that reflects the Kia of Bedford brand What We're Looking For Strong phone presence and clear, confident communication skills A positive, goal-oriented attitude and the discipline to follow a daily call plan Comfort working with computers and multiple software systems at once Reliability, punctuality, and strong attention to detail Customer service, call center, or automotive experience is a plus, but we will train the right person High school diploma or equivalent What We Offer Competitive pay with performance-based incentives Health, dental, and vision benefits Paid time off and 401(k) options Ongoing training and real opportunities for advancement within a dealership that promotes from within A supportive, team-driven environment led by management that invests in its people