Inside Sales Coordinator

Informational Video! Click here to watch what a day in the life of an Inside Sales Coordinator looks like. Job Summary The Inside Sales Coordinator I plays a key role in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers—primarily by phone—to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great entry-level opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment. Key Responsibilities Build and maintain strong relationships with customers through frequent, proactive communication Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth Handle routine customer questions and issues, escalating complex matters to appropriate team members Proactively solicit sales orders from existing customers via phone Support new customer development through phone and internet-based marketing efforts Assist with lead qualification by assessing interest level, timelines, and customer needs Execute market penetration strategies using web-based sales leads Coordinate customer sample requests with plant operations Communicate regularly with customers regarding brand updates, product information, brochures, and programs Support new product launches by introducing customers to new and unfamiliar products Partner with account managers to fulfill customer requests and resolve service concerns Maintain positive, professional relationships with distributors Collaborate with Product Managers to support and enhance sales programs Attend trade shows, product introductions, and sales-related events as needed Participate in ongoing product and sales training Prepare reports, correspondence, and documentation to support sales activities Perform other related duties as assigned Qualifications High school diploma required 0-2 years of experience preferred, ideally in customer service, sales support, or a related role Foundational understanding of sales and customer service concepts Strong communication and interpersonal skills Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software Comfortable using standard office equipment (computer, scanner, etc.) Eagerness to learn, contribute, and grow within a sales-focused environment The Company is an Equal Opportunity Employer. Please watch our welcome video below to learn more about UFP Industries! Click Here to Review Truck Driver Postings Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.