Communications Full Job Description Job Title:

Account Coordinator (Inside Sales / Manufacturing)

Location:

South Euclid, OH (Onsite, Monday - Friday)

Position Type:

Full-Time About Roechling Industrial Cleveland:

Roechling Industrial Cleveland is a global pioneer in high-performance engineered composite materials. We produce semi-finished sheets, rods, and profile stock utilized heavily in electrical infrastructure, thermal insulation, and oil and gas processing. We are currently seeking a proactive, collaborative Account Coordinator to join the team at our South Euclid plant.

Position Overview:

The Account Coordinator bridges the gap between our customers and our internal operations team. You will act as the primary liaison for our customers and outside sales managers, managing the complete sales pipeline from quoting and order entry to tracking final delivery working alongside production, quality, and shipping departments.

Key Responsibilities:

Customer & Sales Support:

Serve as the primary contact for product availability, order status, quoting, and return material authorizations (RMAs).

Account Management:

Build and nurture reliable relationships with existing and potential customers; follow through on all customer inquiries in a timely, professional manner.

Operations Coordination:

Track customer orders from entry to delivery; troubleshoot shipping or production constraints that affect customer accounts.

Business Growth:

Adhere to company pricing guidelines to help achieve departmental budgetary goals and product line expansion.

Administrative & Compliance:

Assist management with localized market and customer analysis reports; maintain an organized workspace aligned with ISO certification rules.

What We Are Looking For:

Education:

Bachelor's degree in Business, Communications, or a related field (or equivalent professional experience).

Experience:

2-3 years of Inside Sales or Account Management experience specifically within a manufacturing or industrial environment .

Technical Aptitude:

Understand, and communicate technical product specifications to customers.

Software Skills:

High proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Core Attributes:

Exceptional written and verbal communication, excellent time management, and a proven ability to problem-solve in a fast-paced environment.

Working Conditions:

This position is 100% onsite at our South Euclid plant, Monday through Friday. Requires extended periods of desk and computer-based work. Occasional travel to customer sites or industry trade shows may be required.

Compensation and Benefits:

•

Base Salary:

$43,500 - $45,760 •

Incentive Pay:

Eligible for monthly commission program tied to budget goals. •

Healthcare:

Comprehensive medical, dental, and vision insurance. •

Retirement:

401(k) plan with company match. •

Time Off:

Paid time off and 12 paid company holidays.

Work Location:

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