Sales /

Service CST Department:

Sales & Service Support Reports To:

Team Leader Location:

Company Overview The Ron Marhofer Auto Family is a values-driven, family-owned automotive group committed to delivering a world-class guest experience. With multiple locations across Northeast Ohio, we pride ourselves on our culture of Teamwork, Commitment to Excellence, Continuous Improvement, Trust & Respect for the Individual, Approachability, and Process Orientation. Position Summary The Sales/Service CST works with the Service and Sales departments cleaning and detailing vehicles and moving them around the dealership, between dealerships, and retrieving customer vehicles when service is complete, as well as helping dealership management and sales teams as requested. Key Responsibilities Essential Duties

• Protect vehicles to be serviced by placing mats and plastic to protect the interiors.
• Maintain new- and used-vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.
• Place buyer guides, RMAF price tags/stickers, and stock tags in vehicles.
• Keep new- and used-vehicle lots neat and orderly, moving cars as directed by management and in accordance with dealership display standards.
• Clean the driveway and sidewalks, removing snow and debris as necessary.
• Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
• Make key tags for vehicles.
• Gas up any new or used vehicle below ¼ tank.
• Maintain a positive and approachable "How can I always help?" attitude.
• Check in with the team leader when not busy.
• Perform other duties as assigned. Certificates, Licenses, Registrations
• Must obtain and maintain any certificates, licenses, and registrations as required by the Dealership.
• Must maintain a valid driver's license that meets dealership insurability requirements. Physical Demands
• Must be able to work at least 8-hour shifts on his or her feet.
• Must be able to fulfill all detailing aspects listed above without unreasonable restrictions, including maneuvering throughout and around the vehicle.
• Must be able to safely operate vehicles to transport them to the detailing area. Core Values Alignment All team members are expected to uphold the Ron Marhofer Auto Family core values: To Deliver a World-Class Experience through
• Commitment to Excellence
• Teamwork
• Trust & Respect for the Individual
• Continuous Improvement