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Sales Support
Job
Robert Half
Streetsboro, OH (In Person)
Full-Time
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52
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Job Description
We are looking for a detail-oriented Sales Support team member to join a busy team on a long-term contract assignment. This permanent role focuses on providing day-to-day sales assistance through accurate data management, customer communication, and responsive support for parts-related inquiries. The position plays an important role in helping the sales organization strengthen customer relationships, maintain a healthy pipeline, and drive continued revenue growth.
Responsibilities:
- Enter and maintain sales-related records with accuracy in company systems and Excel spreadsheets.
- Provide daily administrative and operational support to the sales team as they pursue new and existing business opportunities.
- Answer inbound calls promptly and assist customers with questions related to parts, orders, and general sales support needs.
- Place outbound follow-up calls to support customer activity, encourage engagement, and assist ongoing sales efforts.
- Coordinate effectively with both internal departments and external customers to resolve issues and keep requests moving forward.
- Research model and serial number information to identify the correct part numbers for customer requests.
- Use business platforms such as SAP, Google Workspace, and Salesforce to manage information, track activity, and support order processes.
- Contribute to sales performance by helping increase revenue opportunities, improve pipeline visibility, and promote webshop adoption.