A Business Development Specialist identifies new business opportunities and clients for a company, identifies new products, services and lines of business, and develops marketing and sales strategies to help grow a company's business. Collects and manages data on sales and business processes, does market research, and stays informed of industry trends and dynamics. Builds customer relationships and partnerships. Reports to a Business Development Manager or Director.
Stillwater, OK Are you a customer-focused individual with exceptional communication skills and a drive for success? Wilson Auto Family is looking for a motivated Business Development Center (BDC) Representative to join our dynamic team. In this role, you will be at the forefront of customer interactions, handling inbound calls, sales leads, emails, and Internet chats. If you enjoy a fast-paced environment, building relationships, and providing exceptional customer experiences, we want to hear from you!
Responsibilities:
Customer Interaction:
Respond to inbound calls, web leads, and internet chats promptly. Provide guidance and build rapport with customers through excellent customer service.
Appointment Setting:
Strategically schedule appointments based on customer needs. Conduct reminder and follow-up calls to maximize appointment attendance.
Sales and Upselling:
Sell repairs to customers who initially declined necessary work. Encourage customers to fill out surveys to gather valuable feedback.
Training and Development:
Collaborate with Service Advisors to understand the business and products. Participate in ongoing training sessions for continuous improvement.
Qualifications:
Bilingual (Spanish/English) is a plus. Excellent customer service skills and a professional manner. Maintain composure in a high-pressure environment. Ability to multitask during peak times of high call volume. Confident communicator with strong interpersonal skills. Organized in tracking and managing follow-up calls. Ambition for achieving sales targets. Willingness to learn new systems, including CRM tools. Punctuality is a must.
Additional Responsibilities:
Answer customer calls and establish follow-ups with sales appointments. Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management. Utilize the CRM tracking system daily. Bilingual proficiency is a plus. 5-day work week, including holidays and most Saturdays.
Benefits:
Competitive salary. Retirement plan with IRA matching. Comprehensive health, dental, and life insurance. Employee discounts on vehicles and services. Paid time off and paid vacation time. Ongoing training and professional development. Positive and collaborative work environment.
Schedule:
Full-time Monday 9am-6pm Tuesday 9am-6pm Wednesday 9am-6pm Thursday 9am-6pm Friday 9am-6pm Saturday - Rotation Sunday Off If you are a results-oriented individual with a passion for customer service and sales, and you meet the qualifications listed, we encourage you to apply for the BDC Representative position at Wilson Auto Family. Join us in delivering outstanding customer experiences and contributing to the success of our growing team. We look forward to welcoming a new member to our team!
Job Type:
Full-time Pay:
$15.00 per hour Expected hours: 40 per week
Benefits:
401(k) 401(k) matching Employee discount Health insurance Paid time off Paid training Experience level: No experience needed
Shift:
8 hour shift Day shift Supplemental pay types: Yearly bonus Work setting: Call center In-person Ability to
Relocate:
Stillwater, OK 74074: Relocate before starting work (Required)
