Company Profile LIX is a leading pet wellness company dedicated to supporting the mental, physical, and emotional well-being of pets. Founded in the Pacific Northwest in 2020, LIX creates thoughtfully formulated, purpose-driven wellness supplements designed to support pets' everyday health and quality of life. With a focus on high-quality ingredients, effective formulations, and accessible education, LIX is building a trusted and growing brand in the pet wellness industry. Position Profile We are seeking a motivated, organized, and enthusiastic Sales Support & Social Media Coordinator to support our Sales Team as we continue to grow our wholesale business and retail footprint. This role is primarily focused on sales support, customer service, account coordination, customer communication, and sales activity , with additional responsibility for assisting with social media and marketing efforts . The ideal candidate is proactive, personable, highly organized, comfortable communicating with customers, confident making outbound calls, and excited to contribute to a growing sales team. This person should also have an interest in social media and be comfortable assisting with content, engagement, and basic social media management. This position will support the sales team with processing sales requests, managing customer communications, following up on opportunities, calling on customers, coordinating sales activities, maintaining customer information, and helping ensure accounts receive excellent service and education. The role will also provide support with social media content, scheduling, engagement, and promotional activities. Prior sales, customer service, wholesale, retail, social media, or administrative experience is preferred but not required. We value a positive attitude, attention to detail, initiative, strong communication skills, and a willingness to learn. Knowledge of the pet industry, pet wellness, herbalism, natural wellness, or holistic health is highly valued. Essential Duties & Responsibilities Sales & Customer Support Provide day-to-day sales support to the Sales Team. Process and coordinate sales requests, wholesale orders, reorders, samples, pricing requests, and customer needs. Maintain accurate customer, order, CRM, and sales information. Follow up with customers and sales representatives regarding open orders, quotes, samples, and opportunities. Answer customer questions regarding accounts, products, orders, pricing, and sales materials. Make outbound calls to current and prospective customers to follow up on inquiries, check in on accounts, encourage reorders, and identify sales opportunities. Call on customers and retail accounts as needed to strengthen relationships, provide product education, gather feedback, and support sales growth. Assist with customer onboarding and ongoing account support. Help identify prospective wholesale and retail customers and support lead generation and outreach. Support sales representatives with customer information, sales materials, meetings, presentations, and account needs. Track sales goals, customer activity, opportunities, follow-ups, and other sales metrics for leadership. Analyze customer and sales data to identify trends, reorders, and growth opportunities. Assist with retail visits, educational days, events, trade shows, and other sales activities. Help ensure sales opportunities and customer follow-ups are tracked and completed in a timely manner. Customer Training & Education Provide product education and training to wholesale customers, retail teams, and sales partners. Help customers and retail staff understand LIX products, ingredients, benefits, proper product use, and how to confidently educate their own customers. Coordinate and assist with customer training sessions, product demonstrations, educational days, and virtual trainings. Develop and distribute educational and sales materials to support customer knowledge and product confidence. Stay current on LIX products, the pet wellness industry, natural wellness trends, and relevant product education. Gather customer questions and feedback to identify opportunities for additional training, education, or sales support. Social Media & Marketing Assistance Assist with managing LIX social media accounts and maintaining a consistent online presence. Assist with creating, writing, scheduling, and publishing social media content. Help develop captions, posts, stories, and promotional content aligned with the LIX brand. Maintain and update a social media content calendar. Monitor comments, messages, mentions, and general audience engagement. Respond to routine social media questions and engage with followers in a professional and brand-appropriate manner. Research relevant pet wellness trends, hashtags, content ideas, and social media opportunities. Assist with basic photo, video, and other content creation as needed. Support social media promotions, product launches, sales campaigns, events, and other marketing initiatives. Help coordinate sales and social media efforts to promote products, customer education, retail partners, and company initiatives. Track basic social media engagement and performance metrics. Provide ideas and feedback for improving social media engagement and brand awareness. Preferred Qualifications 5+ years of experience in sales, customer service, wholesale, retail, social media, or a related field preferred. Knowledge or experience in the pet industry, pet wellness, herbalism, natural wellness, holistic health, or related fields strongly preferred. Comfortable making outbound customer calls and building customer relationships. Strong communication and interpersonal skills. Excellent organization and attention to detail. Strong computer skills and proficiency with Microsoft Office. Familiarity with social media platforms such as Instagram, Facebook, TikTok, or LinkedIn. Experience with CRM, order management, sales tracking, or social media scheduling tools is a plus. Basic content creation, copywriting, photography, or video skills are a plus. Ability to multitask, prioritize, and meet deadlines. Proactive, resourceful, adaptable, and comfortable working independently. Strong problem-solving and follow-through skills. Team-oriented with a positive, professional attitude. Interest in sales, business development, social media, pet wellness, and natural products. Ability and enthusiasm to educate customers and retail teams. Ability to travel when needed. Work Environment This is an in-person, on-site position in an office/warehouse environment. Pets are frequently present. The position requires extended computer use and may require lifting and/or moving up to 50+ pounds in environments ranging from 60°F to 100°F. The role includes occasional local travel for customer and retail visits, educational days, events, and sales activities, as well as occasional travel for trade shows and other company events.

Primary Focus:

Sales support, customer communication, account coordination, sales follow-up, and customer service.

Secondary Focus:

Social media assistance, content coordination, audience engagement, and marketing support.

Growth Opportunity:

LIX is a growing company, and we are looking for someone who wants to grow alongside the business. As the company and role develop, there is opportunity to take on additional responsibility, develop new skills, and advance within the organization based on performance, initiative, and company needs.

Pay:

From $25.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) Paid time off

Work Location:

In person